Home - Improve Customer Service Skills

Customers expect (and deserve) more

If you’ve been paying attention, you know things have changed in the world of business. As customers, we are...

Last weekend I spoke at the Ensemble Travel Group 2009 International Conference. It was held at the Fairmont Banff...

The fastest way to increase customer loyalty is by improving the quality of customer service you deliver. In fact,...

Here is your Daily Dose of Amazing Service: Never let your customer repeat themselves. And here are some...

People miss meetings or show up very late. They take phone calls or let people walk into the middle of scheduled...

While preparing my tea this morning I took an extra moment to read a message on the packaging. It explained why...