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Customer service and calorie counts

Three Florida legislators have proposed a bill that would require restaurants to list calorie counts on their...

When talking with business owners and managers, the topic of cash incentives arises every now and then. Some...

About 15 years ago a bright guy from Minnesota started building a website to help people manage their...

Signs of economic recovery are all around us. But we still hear employment is weak and lagging. So, in the...

With the exception of web self-service, all business sectors dropped in multi-channel customer service, according...

A while ago I was engaged to do a customer service seminar for a city. One of the things they wanted to talk...