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Customer Service Training Workshop in Tahoe

This Wednesday (June 20) the city of Stateline, NV will host a customer service seminar conducted by Laura...

Monday October 7 is the launch day for National Customer Service Week 2013. This international event started 29...

Stop doing what does not work This is no ordinary recession we’re in. Our media loves to talk about how...

There are substantial benefits for companies that improve their customer service. The good news is you don’t...

“Customer service is everyone’s job.” -Kevin StirtzAuthor of: More Loyal Customers: 21 Real World...

When it seems all we hear is bad news, it can be easy for us to join in the chorus. It can seem natural to...