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RIAA Trial – Big Mistake or Not?

Today a trial in Duluth, MN (USA) continues. It’s a trial that, IMHO, should never have started. For...

“Care more than others think wise. Risk more than others think safe. Dream more than others think practical....

With apologies to Ralph Waldo Emerson for paraphrasing his quote , here’s an easy way to make your company...

Very soon (46 days to be exact) we will begin Customer Service Week. This is an opportune time for you to show...

Customer Retention Tip: Fill your customer’s experience bank accounts Stephen Covey talks about an...

Here is your Daily Dose of Amazing Service: Focus on what you control. Don’t worry about the rest. And...