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Customers are more important than cash registers

Here is your Daily Dose of Amazing Service: Customers are more important than cash registers And here are...

Here is your Daily Dose of Amazing Service: Be consistent And here are some additional thoughts on this...

Here is your Daily Dose of Amazing Service: Do the right thing right away And here are some additional thoughts...

Here is your Daily Dose of Amazing Service: Say ‘thank you’ as often as you can And here are some...

Too many managers think they can plan and script and train employees how to handle every customer situation....

One of my favorite movies is a Bill Murray classic: Groundhog Day. I’ll watch anything with Bill Murray but the...