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Open letter to David Allen

Dear Mr. Allen, I am a fan. I really am. Your GTD model is brilliant yet practical. It works! And I...

I remember when we were kids. We’d play all kinds of games. And when one kid pushed things too far (playing...

Sometimes things happen just as we want them to. But often we get better results if we plan the changes we want....

Recently I learned something about customer service from a London cabbie. Actually I met the cabbie two years...

When I was a kid, a local car dealer had long-running advertising campaign centered on the tagline: “A better...

Most companies have invisible customers. And, unlike Kevin Bacon in the movie “Hollow Man”, these customers...