Home - Improve Customer Service Skills

3 ways to improve your online customer feedback

“If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy...

Here is your Daily Dose of Amazing Service: Get back to the basics And here are some additional thoughts...

Here’s why so many companies have a customer retention problem. Ironically, this customer service example is from...

Here is your Daily Dose of Amazing Service: Ask open-ended questions And here are some additional...

Hot off the presses today is a brief note from our friends at dslreports.com. They tell us T-Mobile remains the...

Here is your Daily Dose of Amazing Service: Forget scripts and steps And here are some additional...