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Offer your customers solutions not dead-ends

Amazing Customer Service Rule #19 Offer your customers solutions, not dead-ends. We all know not every...

Amazing Customer Service Rule #35: Never let your customer repeat themselves. A common complaint customers...

The last time I got an email from my library it was about an overdue book. The email arrived a couple days AFTER...

Here is your Daily Dose of Amazing Service: Remember and use your customer’s name And here are some...

Here is your Daily Dose of Amazing Service: See things from your customer’s view And here are some...

Here is your Daily Dose of Amazing Service: Don’t leave your customers wondering And here are some...