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		<title>Customer Service Example: Meet your customers where they are</title>
		<link>http://amazingserviceguy.com/2084/customer-service-example-meet-your-customer-where-they-are/</link>
		<comments>http://amazingserviceguy.com/2084/customer-service-example-meet-your-customer-where-they-are/#comments</comments>
		<pubDate>Thu, 01 Oct 2009 21:34:16 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Social Media & Customer Service]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[customer service example]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[Zappos]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2084</guid>
		<description><![CDATA[Yesterday I emailed the company that makes the thermostat used in our house. It&#8217; s big company, a major player in this business.  Still I did not expect a fast response. I guess I never do (unless the company I&#8217;m emailing is called Zappos). I was surprised to get a reply email from the company [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>T-Mobile continues to dominate in customer service</title>
		<link>http://amazingserviceguy.com/2075/t-mobile-continues-to-dominate-in-customer-service/</link>
		<comments>http://amazingserviceguy.com/2075/t-mobile-continues-to-dominate-in-customer-service/#comments</comments>
		<pubDate>Wed, 30 Sep 2009 15:07:50 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service News]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer-experience]]></category>
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		<category><![CDATA[retention]]></category>
		<category><![CDATA[T-Mobile]]></category>
		<category><![CDATA[Zappos]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2075</guid>
		<description><![CDATA[Hot off the presses today is a brief note from our friends at dslreports.com. They tell us T-Mobile remains the customer service champion of the big wireless carriers.  On the other hand, AT&#38;T didn&#8217;t do so well. &#8220;Our in-store experience left us with one question out of three unanswered and we were shocked that one [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Customer Service Advice: Lose the Scripts. Hire Friendly.</title>
		<link>http://amazingserviceguy.com/1661/customer-service-advice-lose-the-scripts-hire-friendly/</link>
		<comments>http://amazingserviceguy.com/1661/customer-service-advice-lose-the-scripts-hire-friendly/#comments</comments>
		<pubDate>Tue, 02 Jun 2009 19:58:14 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer-experience]]></category>
		<category><![CDATA[scripts]]></category>
		<category><![CDATA[Zappos]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1661</guid>
		<description><![CDATA[The secret to improving customer service (and therefore, increasing customer loyalty) is simple: Hire friendly people and don&#8217;t make them use scripts.  In the past few weeks I&#8217;ve experienced both sides of this coin. I&#8217;ve had to deal with my share of customer service robots.  Too many of these people use scripts like life-support. They&#8217;ve [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Customer Service Quote for May 13, 2009</title>
		<link>http://amazingserviceguy.com/1582/customer-service-quote-for-may-13-2009/</link>
		<comments>http://amazingserviceguy.com/1582/customer-service-quote-for-may-13-2009/#comments</comments>
		<pubDate>Wed, 13 May 2009 08:55:43 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Quotes]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[stress]]></category>
		<category><![CDATA[Zappos]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1582</guid>
		<description><![CDATA[&#8220;I think there’s a big difference between motivation and inspiration. You can accomplish stuff by motivating employees, but I think you could accomplish a lot more by inspiring them to a bigger vision that has meaning to them and that you’re passionate about.&#8221; -Tony Hsieh, CEO Zappos Related Articles:Trump Teaches Apprentices about Customer ServiceCustomer service [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>This Employee Understands the Extra Mile</title>
		<link>http://amazingserviceguy.com/1573/this-employee-understands-the-extra-mile/</link>
		<comments>http://amazingserviceguy.com/1573/this-employee-understands-the-extra-mile/#comments</comments>
		<pubDate>Mon, 11 May 2009 11:26:31 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Video]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[extra mile]]></category>
		<category><![CDATA[funny]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[video]]></category>
		<category><![CDATA[Zappos]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1573</guid>
		<description><![CDATA[We know going the extra mile in customer service can help us do a better job and keep customer coming back. Sometimes though, the best way to help us keep going the extra mile is with an example, like this. That&#8217;s why I love this video. It uses humor to show us what&#8217;s missing in [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>What&#8217;s Your Twitter Customer Service Story?</title>
		<link>http://amazingserviceguy.com/1567/whats-your-twitter-customer-service-story/</link>
		<comments>http://amazingserviceguy.com/1567/whats-your-twitter-customer-service-story/#comments</comments>
		<pubDate>Sun, 10 May 2009 17:43:18 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Social Media & Customer Service]]></category>
		<category><![CDATA[online customer service]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Zappos]]></category>

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		<description><![CDATA[Twitter has stormed the Web 2.0 world and is now advancing on the rest of civilization. Some people love it. Some people hate it. Others (try to) ignore it. But it is here and it&#8217;s (most likely) here to stay. Over at TwitterLoveHate.com I&#8217;ve posted a few things I like and dislike about Twitter. One [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Engage Your Customers as You Get their Feedback</title>
		<link>http://amazingserviceguy.com/1561/1561/</link>
		<comments>http://amazingserviceguy.com/1561/1561/#comments</comments>
		<pubDate>Fri, 08 May 2009 17:38:51 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Social Media & Customer Service]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[survey]]></category>
		<category><![CDATA[Zappos]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1561</guid>
		<description><![CDATA[Every week I am faced with examples of how to get good feedback from customers. These days it&#8217;s a popular trend. It seems more companies than ever are surveying their customers. But many do it badly. Most attempts to engage me (as a customer) are surveys that are either too long, not relevant or inflexible. [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<item>
		<title>Twitter Gaining Street Cred as a Customer Service Tool</title>
		<link>http://amazingserviceguy.com/1490/twitter-gaining-street-cred-as-a-customer-service-tool/</link>
		<comments>http://amazingserviceguy.com/1490/twitter-gaining-street-cred-as-a-customer-service-tool/#comments</comments>
		<pubDate>Tue, 24 Mar 2009 21:52:02 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Social Media & Customer Service]]></category>
		<category><![CDATA[Comcast]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Zappos]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1490</guid>
		<description><![CDATA[Many of us early adopters have experienced the power of Twitter as a customer service tool.  Whether you just want to rant or you&#8217;re looking for results, Twitter has proven a useful tool for customers and companies who want to communicate better. Now, Salesforce.com has added legitimacy to the concept of Twitter as a customer [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Trump Teaches Apprentices about Customer Service</title>
		<link>http://amazingserviceguy.com/1465/trump-teaches-apprentices-about-customer-service/</link>
		<comments>http://amazingserviceguy.com/1465/trump-teaches-apprentices-about-customer-service/#comments</comments>
		<pubDate>Fri, 13 Mar 2009 15:21:48 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Skills]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[Zappos]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1465</guid>
		<description><![CDATA[Today&#8217;s lesson on customer service comes from an unexpected source: Donald Trump and his show, &#8220;The Apprentice&#8221;. This week&#8217;s episode saw the project leader (popular skater, Scott Hamilton) get fired because he ignored a cardinal rule of customer service: give them what they want. The project this week was to create a cartoon character (for [...]]]></description>
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		<slash:comments>0</slash:comments>
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