Here is your Daily Dose of Amazing Service:

Your first contact sets the bar for customer expectations

And here are some additional thoughts on this topic…

Is it always a good idea to “wow” your customers the first time they do business with you? Maybe not.

Your first contact sets the bar for all future interactions. So if you really knock their socks off the first time, be ready to continue at that level.

Here is your Daily Dose of Amazing Service:

Give them an experience they won’t forget

And here are some additional thoughts on this topic…

When I was in high school we had several teams that were state championship caliber. One was our soccer team, coached by a German teacher named Ted Seidel. I never played soccer and I never took a German class. But I’ll never forget Mr. Seidel.

Here is your Daily Dose of Amazing Service:

Make customer service fun

And here are some additional thoughts on this topic…

I was reading a book by Stevie Ray and I came across a perfect example of how to have fun while serving a customer. And the example is from an organization that’s not exactly known for having a zany culture: The Minnesota Department of Revenue.

Here’s the example:

Here is your Daily Dose of Amazing Service:

Have fun today!

And here are some additional thoughts on this topic…

One of the biggest reasons customers don’t return is they have no reason to. Sure they might get what they want but they often get it with no personality, no sparkle, no sizzle. Their experience is a dud. It’s about as exciting as cleaning your ears. There’s nothing memorable about it. Or worse, employees are crabby, grouchy or even angry and they show it. Yuk!