Articles tagged: "wow"

Your first contact sets the bar for customer expectations

by Kevin Stirtz


Here is your Daily Dose of Amazing Service:

Your first contact sets the bar for customer expectations

And here are some additional thoughts on this topic…

Is it always a good idea to “wow” your customers the first time they do business with you? Maybe not.

Your first contact sets the bar for all future interactions. So if you really knock their socks off the first time, be ready to continue at that level.

Posted in All, AttitudeComments (2)

Give them an experience they won’t forget

by Kevin Stirtz


wow2Here is your Daily Dose of Amazing Service:

Give them an experience they won’t forget

And here are some additional thoughts on this topic…

When I was in high school we had several teams that were state championship caliber. One was our soccer team, coached by a German teacher named Ted Seidel. I never played soccer and I never took a German class. But I’ll never forget Mr. Seidel.

Posted in All, ExperienceComments (0)

Make customer service fun

by Kevin Stirtz


happy-peopleHere is your Daily Dose of Amazing Service:

Make customer service fun

And here are some additional thoughts on this topic…

I was reading a book by Stevie Ray and I came across a perfect example of how to have fun while serving a customer. And the example is from an organization that’s not exactly known for having a zany culture: The Minnesota Department of Revenue.

Here’s the example:

Posted in All, TipsComments (0)

Deliver Better Customer Service by Having Fun

by Kevin Stirtz


Here is your Daily Dose of Amazing Service:

Have fun today!

And here are some additional thoughts on this topic…

One of the biggest reasons customers don’t return is they have no reason to. Sure they might get what they want but they often get it with no personality, no sparkle, no sizzle. Their experience is a dud. It’s about as exciting as cleaning your ears. There’s nothing memorable about it. Or worse, employees are crabby, grouchy or even angry and they show it. Yuk!

Posted in All, ExperienceComments (0)

Service Recovery

5 Steps to Avoid “Doing a Toyota.”

When a company makes a mistake, it can be the brightest moment in their history.

Toyota had that opportunity. But they missed their moment. Big time.

How a company reacts, removes the pain, and repairs the emotional connection shows the true colors of that organization more than almost any situation they might encounter.

Technology

Peachtree knows that customer service is cool

Customer service is the new marketing because now companies can no longer control what people are saying about them. Everyday, customers and prospects are ranting and raving about your company on social networking platforms like Facebook, Twitter and YouTube. Companies that don’t get customer service and don’t react to what customers are talking about are doomed to fail.

Feedback

Focus on customer service in 2010 (finally?)

This may be it. This may be the year that it finally happens. 2010 may just be the year that companies start to focus on their customers and serving them well.

Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way.

1. Brands are using a focus on customers as a competitive differentiator in their advertisements.

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Train the Trainer – Amazing Service Toolkit

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