Articles tagged: "Winmark Business Solutions"

Amazing Customer Service Resource: WBSOnline.com

Published on 03 March 2010.

by Kevin Stirtz

Here’s a web resource that has useful customer service information, and a whole lot more. Actually it has over 6,000 articles and other resources for small businesses.

It’s called WBSOnline.com and it’s a free service of Winmark Business Solutions. Winmark is a Minnesota company that offers franchise, leasing and other services to their small business clients. They’ve been doing it for many years and they’ve developed a solid reputation.

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Service Recovery

5 Steps to Avoid “Doing a Toyota.”

By Jeanne Bliss on May 28, 2010

When a company makes a mistake, it can be the brightest moment in their history.

Toyota had that opportunity. But they missed their moment. Big time.

How a company reacts, removes the pain, and repairs the emotional connection shows the true colors of that organization more than almost any situation they might encounter.

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Technology

Peachtree knows that customer service is cool

By Barry Moltz on May 20, 2010

Customer service is the new marketing because now companies can no longer control what people are saying about them. Everyday, customers and prospects are ranting and raving about your company on social networking platforms like Facebook, Twitter and YouTube. Companies that don’t get customer service and don’t react to what customers are talking about are doomed to fail.

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Feedback

Focus on customer service in 2010 (finally?)

By Becky Carroll on April 7, 2010

This may be it. This may be the year that it finally happens. 2010 may just be the year that companies start to focus on their customers and serving them well.

Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way.

1. Brands are using a focus on customers as a competitive differentiator in their advertisements.

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