Web 2.0

Mitch Joel explains Web 2.0 (and why it matters)

November 5, 2010

Mitch Joel hates it when you say “Web 2.0“. I know. He told me. Okay, he didn’t actually tell me in person as in, we’re having coffee at Starbucks and he said, “by the way Kevin…” I was listening to a webinar Mitch did earlier this year. He was talking mostly about Web 2.0 and [...]

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Social media rescues customers before company does

December 3, 2009

Yesterday evening my anti-virus software went crazy. It started finding viruses all over my netbook. After several hours of banging my head against our kitchen table, with no success in cleaning up the problem, I turned to my good friend Google for help. There I discovered (to my great relief) that there was no virus [...]

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Using Twitter for Customer Service

May 11, 2009

Twitter is fast becoming the Internet’s sexiest communication platform. And for good reason. It’s quick. It’s easy. It’s convenient. And with the recent straight-line growth in media buzz and users, Twitter is pervasive. The bigger it gets the more useful it gets. So it’s no accident companies are finding it an equally sexy customer service [...]

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