Twitter

Who Twitters the Most? Twitter Ranking of USA States

May 14, 2009

Twitter has become a hot topic in the online world and many companies are using Twitter to improve their customer service. Since I’ll be writing more about Twitter and it’s role in providing better customer service, I thought it would be fun to see who’s tweeting where, to give us some perspective. First, how many [...]

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How Do You use Twitter for Customer Service?

May 12, 2009

Every day we’re hearing more about companies using Twitter to deliver better customer service. From big names like Qwest, Quicken and Comcast to small businesses and even government agencies, many organizations are using Twitter to serve their customers better. Search Google on variations of “Twitter customer service” and you’ll see over 33 million results. Clearly [...]

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Using Twitter for Customer Service

May 11, 2009

Twitter is fast becoming the Internet’s sexiest communication platform. And for good reason. It’s quick. It’s easy. It’s convenient. And with the recent straight-line growth in media buzz and users, Twitter is pervasive. The bigger it gets the more useful it gets. So it’s no accident companies are finding it an equally sexy customer service [...]

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What’s Your Twitter Customer Service Story?

May 10, 2009

Twitter has stormed the Web 2.0 world and is now advancing on the rest of civilization. Some people love it. Some people hate it. Others (try to) ignore it. But it is here and it’s (most likely) here to stay. Over at TwitterLoveHate.com I’ve posted a few things I like and dislike about Twitter. One [...]

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Should Entrepreneurs Twitter? Steve Strauss Says No!

April 22, 2009

Recently I read an article by Steve Strauss.  I’ve read a lot of Steve’s columns and I (mostly) like what he says.  But not always.  In this article Steve says several things with which I would quibble.

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Twitter Gaining Street Cred as a Customer Service Tool

March 24, 2009

Many of us early adopters have experienced the power of Twitter as a customer service tool.  Whether you just want to rant or you’re looking for results, Twitter has proven a useful tool for customers and companies who want to communicate better. Now, Salesforce.com has added legitimacy to the concept of Twitter as a customer [...]

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Twitter Beats Customer Support at Comcast

January 2, 2009

Yesterday while surfing the web I noticed it was very slow. So I did a little research and discovered the problem was with my service provider, Comcast. So, the first thing I did was try to let Comcast know using their online services. I hate making phone calls to customer service of big companies because [...]

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