Training

Customer Service Conference to Focus on Loyalty and Retention

February 7, 2012

In March, the Multi-Channel Virtual Contact Center Conference will be held. As a virtual conference it will enable people from all over the world to participate without incurring travel costs or time. The conference, presented by CRMXchange, Yankee Group and Vanguard Communications, will focus largely on best practices in improving customer loyalty as well as [...]

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Customer Service Training Manual & Guide for Workshops

November 26, 2011

This complete customer service raining guide saves you time and money while helping your organization improve customer service faster Do you want to improve customer service in your organization? This complete customer service training manual and course will help you attract and keep more customers by helping you raise the quality and consistency of customer [...]

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Customer Service Trainers Workshop

November 26, 2011

This book is a complete customer service training program. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service. More important, this book will help you translate first-rate customer service training to positive bottom-line performance for your organization. – Fred S. Anton, Chief Executive Officer, [...]

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Pix and Notes from Kuala Lumpur

November 19, 2008

Recently I taught a seminar in Kuala Lumpur (Malaysia). Since neither of us had been there before I brought my favorite traveling buddy (also known as my wife, Debbie). She’s always game for a new adventure, especially if it involves travel. Here are some pictures from our journey you might find fun. First, let’s start [...]

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The Amazing Service Guy Helps Train 10,000 Volunteers

August 9, 2008

This summer I’ve had fun. My newest client happens to be the host organization for one of the largest events in the USA: The 2008 Republican National Convention (RNC). The RNC is expected to draw 45,000 visitors to the Minneapolis St. Paul metro area. To make sure those guests have the best experience possible, the [...]

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