toxic revenue

KleinBank Knows How to Treat Customers Well

April 30, 2009

A friend shared his recent experience with his bank. A  few days ago, he had made a bunch of deposits.  He also had a plethora of checks coming out of his account. Because of the volume of checks, he was concerned that his account would go negative if the bank posted the checks first and [...]

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JPMorgan Chase Backtracks on Fees After Firestorm of Feedback

March 30, 2009

Mega-bank and credit card issuer JPMorgan Chase & Co. has decided to stop charging certain monthly fees. And they’ve agreed to refund $4.4 million in fees they have collected in the past several months. The impetus behind the move was a barrage of negative customer feedback that eventually led to the New York attorney general’s [...]

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