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	<title>AmazingServiceGuy.com &#187; tips</title>
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		<title>Expert offers 8 key customer service training tips</title>
		<link>http://amazingserviceguy.com/3449/expert-offers-8-key-customer-service-training-tips/</link>
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		<pubDate>Mon, 11 Oct 2010 23:04:26 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Training]]></category>
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		<description><![CDATA[A few days ago, I ran across an article by Shaun Belding that described 8 important components all customer service training sessions should have. They are: 1. An entertaining trainer 2. Content that targets non-negotiables 3. Content that is not cutesy 4. Content that includes service recovery skills 5. A format that is 85% interactive [...]]]></description>
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