A few days ago, I ran across an article by Shaun Belding that described 8 important components all customer service training sessions should have. They are: 1. An entertaining trainer 2. Content that targets non-negotiables 3. Content that is not cutesy 4. Content that includes service recovery skills 5. A format that is 85% interactive [...]
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Kevin Stirtz
AmazingServiceGuy.com
Stirtz Group LLC
Minneapolis, MN 55337
952-212-4681AmazingServiceGuy.com provides over 600 free resources to help people and companies improve customer service and increase customer loyalty. Topics include how to improve customer service skills, customer service quick tips, expert customer service help, handling customer complaints and feedback, going the extra mile, successful service recovery, dealing with online customer reviews and how to use social media tools like Twitter, FaceBook and Google Plus to increase customer loyalty and customer engagement.