Target

Target fails, Starbucks thrills in real world customer service

October 27, 2010

Top Ten Real World Customer Experiences Sometimes it’s fun (and helpful) to take our customer service classroom to the streets and see how real people are getting treated as customers. So today I will share with you my top ten list of real world customer experiences: nine winners and one sinner in the battle for [...]

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Work with your customers, not against them

January 20, 2010

Too often we hear about companies fighting with their customers. Whether it’s a Target store manager calling the police or an auto dealer suing their customer, it seems many people feel they are in an adversarial relationship with their customers. But that attitude will cost us customers. As a customer, who would you rather do [...]

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We Always Have Choice to Deliver Amazing Service

January 30, 2009

“Happiness is not by chance, but by choice.” -Jim Rohn A while ago I was talking with some people about their customer service experiences. A lady commented to me on what amazing service she received from a cashier at Target. She explained: The customer ahead of me was grouchy and really giving the cashier a [...]

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Target Stung by Customer Service Mishap

August 14, 2008

This morning I read a surprising story in my hometown newspaper, the Minneapolis StarTribune. A Target store manager threatens to call the police on a 79 year old customer, has her hauled away to a hospital for a mental evaluation and then files a trespass order barring her from returning to the store. All this [...]

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