One of the biggest challenges any business organization faces is knowing what their customers want. It’s arguably the most important, most difficult and yet most ignored information in our organizations. It’s important because we cannot give our customers what they want (or how they want it) if we don’t know. And guessing doesn’t count. Yet [...]
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Kevin Stirtz
AmazingServiceGuy.com
Stirtz Group LLC
Minneapolis, MN 55337
952-212-4681AmazingServiceGuy.com provides over 600 free resources to help people and companies improve customer service and increase customer loyalty. Topics include how to improve customer service skills, customer service quick tips, expert customer service help, handling customer complaints and feedback, going the extra mile, successful service recovery, dealing with online customer reviews and how to use social media tools like Twitter, FaceBook and Google Plus to increase customer loyalty and customer engagement.