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		<title>Don&#8217;t leave your customers wondering</title>
		<link>http://amazingserviceguy.com/2299/wondering/</link>
		<comments>http://amazingserviceguy.com/2299/wondering/#comments</comments>
		<pubDate>Fri, 20 Nov 2009 22:30:05 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer focus]]></category>
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		<description><![CDATA[Here is your Daily Dose of Amazing Service: Don&#8217;t leave your customers wondering And here are some additional thoughts on this topic&#8230; When you leave your customers with unanswered questions, you are not doing your job. You are not helping them get what they came for. When you leave customers wondering, you substantially increase the [...]]]></description>
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		<title>Customer Service Quote for November 4, 2009</title>
		<link>http://amazingserviceguy.com/2198/customer-service-quote-for-november-4-2009/</link>
		<comments>http://amazingserviceguy.com/2198/customer-service-quote-for-november-4-2009/#comments</comments>
		<pubDate>Wed, 04 Nov 2009 08:22:07 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Quotes]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[solutions]]></category>

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		<description><![CDATA[&#8220;To my customer. I may not have the answer, but I’ll find it. I may not have the time, but I’ll make it.&#8221; -Unknown Related Articles:Customer Service Quote for November 18, 2009Customer Service Quote for November 12, 2009Customer Service Quote for August 4, 2009Customer Service Quote for November 23, 2009Customer Service Quote for November 30, [...]]]></description>
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		<title>Better customer service means respecting their opinion</title>
		<link>http://amazingserviceguy.com/2085/better-customer-service-means-respecting-their-opinion/</link>
		<comments>http://amazingserviceguy.com/2085/better-customer-service-means-respecting-their-opinion/#comments</comments>
		<pubDate>Thu, 01 Oct 2009 20:50:31 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[retention]]></category>
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		<description><![CDATA[Here is your Daily Dose of Amazing Service: Respect your customer&#8217;s opinion And here are some additional thoughts on this topic… Our customers come to us for our knowledge. They want our help in accomplishing something. But some employees take this to mean the customer’s opinion does not matter. They go directly into “arrogant expert [...]]]></description>
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		<title>Sometimes &#8220;no&#8221; is the right answer</title>
		<link>http://amazingserviceguy.com/2026/sometimes-no-is-the-right-answer/</link>
		<comments>http://amazingserviceguy.com/2026/sometimes-no-is-the-right-answer/#comments</comments>
		<pubDate>Tue, 15 Sep 2009 21:52:14 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[Saying No]]></category>
		<category><![CDATA[solutions]]></category>

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		<description><![CDATA[Here is your Daily Dose of Amazing Service: It&#8217;s okay to say &#8220;no&#8221; And here are some additional thoughts on this topic… Trying to do everything every customer (or potential customer) asks of you cause problems. Saying &#8220;yes&#8221; to every request will sap your resources and drain your profits. You&#8217;ll wind up doing things you&#8217;re [...]]]></description>
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		<title>For best customer service, always give them something</title>
		<link>http://amazingserviceguy.com/1967/for-bect-customer-service-always-give-them-something/</link>
		<comments>http://amazingserviceguy.com/1967/for-bect-customer-service-always-give-them-something/#comments</comments>
		<pubDate>Fri, 28 Aug 2009 19:34:32 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[dead ends]]></category>
		<category><![CDATA[solutions]]></category>

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		<description><![CDATA[Here is your Daily Dose of Amazing Service&#8230; Always give your customers something And here are some additional thoughts on this topic… One of the biggest challenges when serving our customers is when they want (or need) something we can’t do. It’s frustrating for us because we want to help them. It’s frustrating for them [...]]]></description>
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		<title>Focus on Solutions for Your Customer, Not Dead Ends</title>
		<link>http://amazingserviceguy.com/1740/focus-on-solutions-for-your-customer-not-dead-ends/</link>
		<comments>http://amazingserviceguy.com/1740/focus-on-solutions-for-your-customer-not-dead-ends/#comments</comments>
		<pubDate>Wed, 08 Jul 2009 13:11:41 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[dead ends]]></category>
		<category><![CDATA[helping]]></category>
		<category><![CDATA[Saying No]]></category>
		<category><![CDATA[solutions]]></category>

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		<description><![CDATA[Here is your Daily Dose of Amazing Service: Focus on solutions for your customer, not dead ends And here are some additional thoughts on this topic&#8230; When you fail to help a customer, you&#8217;re giving them a dead end. When all you do is quote policy or simply tell them &#8220;we&#8217;re all out&#8221; of whatever [...]]]></description>
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		<title>Always Give Them Something</title>
		<link>http://amazingserviceguy.com/245/amazing-customer-service-rule-38-always-give-them-something/</link>
		<comments>http://amazingserviceguy.com/245/amazing-customer-service-rule-38-always-give-them-something/#comments</comments>
		<pubDate>Wed, 21 May 2008 04:06:52 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[solutions]]></category>

		<guid isPermaLink="false">http://stirtzgroup.com/?p=340</guid>
		<description><![CDATA[Amazing Customer Service Rule# 38: Always give them something. One of the biggest challenges when serving our customers is when they want (or need) something we can&#8217;t do. It&#8217;s frustrating for us because we want to help them. It&#8217;s frustrating for them because they&#8217;re not getting what they want. But we can turn this challenging [...]]]></description>
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		<title>Offer your customers solutions not dead-ends</title>
		<link>http://amazingserviceguy.com/230/offer-your-customers-solutions-not-dead-ends/</link>
		<comments>http://amazingserviceguy.com/230/offer-your-customers-solutions-not-dead-ends/#comments</comments>
		<pubDate>Fri, 22 Feb 2008 13:35:06 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[customer service complaint]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[solutions]]></category>

		<guid isPermaLink="false">http://stirtzgroup.com/2008/02/22/offer-your-customers-solutions-not-dead-ends/</guid>
		<description><![CDATA[Amazing Customer Service Rule #19 Offer your customers solutions, not dead-ends. We all know not every customer request is easy or possible to fulfill. But rather than tell them “no” try to find other ways to help them get what they want. Always focus on finding a solution. No matter what they ask for, you [...]]]></description>
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