solutions

Don’t leave your customers wondering

November 20, 2009

Here is your Daily Dose of Amazing Service: Don’t leave your customers wondering And here are some additional thoughts on this topic… When you leave your customers with unanswered questions, you are not doing your job. You are not helping them get what they came for. When you leave customers wondering, you substantially increase the [...]

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Customer Service Quote for November 4, 2009

November 4, 2009

“To my customer. I may not have the answer, but I’ll find it. I may not have the time, but I’ll make it.” -Unknown

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Better customer service means respecting their opinion

October 1, 2009

Here is your Daily Dose of Amazing Service: Respect your customer’s opinion And here are some additional thoughts on this topic… Our customers come to us for our knowledge. They want our help in accomplishing something. But some employees take this to mean the customer’s opinion does not matter. They go directly into “arrogant expert [...]

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Sometimes “no” is the right answer

September 15, 2009

Here is your Daily Dose of Amazing Service: It’s okay to say “no” And here are some additional thoughts on this topic… Trying to do everything every customer (or potential customer) asks of you cause problems. Saying “yes” to every request will sap your resources and drain your profits. You’ll wind up doing things you’re [...]

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For best customer service, always give them something

August 28, 2009

Here is your Daily Dose of Amazing Service… Always give your customers something And here are some additional thoughts on this topic… One of the biggest challenges when serving our customers is when they want (or need) something we can’t do. It’s frustrating for us because we want to help them. It’s frustrating for them [...]

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Focus on Solutions for Your Customer, Not Dead Ends

July 8, 2009

Here is your Daily Dose of Amazing Service: Focus on solutions for your customer, not dead ends And here are some additional thoughts on this topic… When you fail to help a customer, you’re giving them a dead end. When all you do is quote policy or simply tell them “we’re all out” of whatever [...]

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Always Give Them Something

May 21, 2008

Amazing Customer Service Rule# 38: Always give them something. One of the biggest challenges when serving our customers is when they want (or need) something we can’t do. It’s frustrating for us because we want to help them. It’s frustrating for them because they’re not getting what they want. But we can turn this challenging [...]

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Offer your customers solutions not dead-ends

February 22, 2008

Amazing Customer Service Rule #19 Offer your customers solutions, not dead-ends. We all know not every customer request is easy or possible to fulfill. But rather than tell them “no” try to find other ways to help them get what they want. Always focus on finding a solution. No matter what they ask for, you [...]

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