Here is your Daily Dose of Amazing Service:

Don’t leave your customers wondering

And here are some additional thoughts on this topic…

When you leave your customers with unanswered questions, you are not doing your job. You are not helping them get what they came for. When you leave customers wondering, you substantially increase the chances they will go to your competition. And they’ll probably tell stories about you (not good stories either).

The good news is, it’s easy to prevent this.

“To my customer. I may not have the answer, but I’ll find it. I may not have the time, but I’ll make it.”

-Unknown

Here is your Daily Dose of Amazing Service:

Respect your customer’s opinion

And here are some additional thoughts on this topic…

Our customers come to us for our knowledge. They want our help in accomplishing something. But some employees take this to mean the customer’s opinion does not matter. They go directly into “arrogant expert mode” and act like the customer has no useful information to contribute.

Here is your Daily Dose of Amazing Service:

It’s okay to say “no”

And here are some additional thoughts on this topic…

Trying to do everything every customer (or potential customer) asks of you cause problems. Saying “yes” to every request will sap your resources and drain your profits. You’ll wind up doing things you’re not equipped to do. You’ll spend too much time learning and not enough time earning.

Here is your Daily Dose of Amazing Service…

Always give your customers something

And here are some additional thoughts on this topic…

One of the biggest challenges when serving our customers is when they want (or need) something we can’t do. It’s frustrating for us because we want to help them. It’s frustrating for them because they’re not getting what they want.

Here is your Daily Dose of Amazing Service:

Focus on solutions for your customer, not dead ends

And here are some additional thoughts on this topic…

When you fail to help a customer, you’re giving them a dead end. When all you do is quote policy or simply tell them “we’re all out” of whatever they want, you’re giving them a dead end. Dead ends give customers only one option: Go somewhere else to get what they want.

Dead ends push customers away. On the other hand, if you focus on solutions, you’ll build customer loyalty. Your customers will see that your goal is to help them. So they’ll keep coming back.

Amazing Customer Service Rule# 38:

Always give them something.

One of the biggest challenges when serving our customers is when they want (or need) something we can’t do. It’s frustrating for us because we want to help them. It’s frustrating for them because they’re not getting what they want.

But we can turn this challenging situation into a positive experience for everyone. We do that by always giving our customers something, even when we can’t do exactly what they ask.

Amazing Customer Service Rule #19

Offer your customers solutions, not dead-ends.

We all know not every customer request is easy or possible to fulfill. But rather than tell them “no” try to find other ways to help them get what they want.

Always focus on finding a solution. No matter what they ask for, you can almost always find an alternative, even if it’s sending them somewhere else.

To do this…