Here is your Daily Dose of Amazing Service: Don’t leave your customers wondering And here are some additional thoughts on this topic… When you leave your customers with unanswered questions, you are not doing your job. You are not helping them get what they came for. When you leave customers wondering, you substantially increase the chances they will go to your competition. And they’ll probably tell stories about you (not good stories either). The good news is, it’s easy to prevent this.
solutions
“To my customer. I may not have the answer, but I’ll find it. I may not have the time, but I’ll make it.” -Unknown
Here is your Daily Dose of Amazing Service: Respect your customer’s opinion And here are some additional thoughts on this topic… Our customers come to us for our knowledge. They want our help in accomplishing something. But some employees take this to mean the customer’s opinion does not matter. They go directly into “arrogant expert mode” and act like the customer has no useful information to contribute.
Here is your Daily Dose of Amazing Service… Always give your customers something And here are some additional thoughts on this topic… One of the biggest challenges when serving our customers is when they want (or need) something we can’t do. It’s frustrating for us because we want to help them. It’s frustrating for them because they’re not getting what they want. But we can turn this challenging situation into a positive experience for everyone. We do that by always giving our customers something, even when we can’t do exactly what they ask. This is all about offering options, alternatives [...]
Amazing Customer Service Rule# 38: Always give them something. One of the biggest challenges when serving our customers is when they want (or need) something we can’t do. It’s frustrating for us because we want to help them. It’s frustrating for them because they’re not getting what they want. But we can turn this challenging situation into a positive experience for everyone. We do that by always giving our customers something, even when we can’t do exactly what they ask. This is all about offering options, alternatives and suggestions. And, it’s about asking questions and providing solutions. You probably face [...]
Amazing Customer Service Rule #19 Offer your customers solutions, not dead-ends. We all know not every customer request is easy or possible to fulfill. But rather than tell them “no” try to find other ways to help them get what they want. Always focus on finding a solution. No matter what they ask for, you can almost always find an alternative, even if it’s sending them somewhere else. To do this… Make a list of all the requests, concerns and complaints you get from customers.And, keep track of how your company has responded to them. If necessary, have team meetings [...]
