seminar

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Customer Service Manual & Guide for Training Workshops

November 26, 2011

This complete customer service guide saves you time and money while helping your organization improve customer service faster Do you want to improve customer service in your organization? This complete customer service manual and course will help you attract and keep more customers by helping you raise the quality and consistency of customer service across [...]

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Professional Customer Service Self Study Guide

November 26, 2011

This self-study manual saves you money and helps your employees improve their customer service skills faster Do you want to improve customer service in your organization? This customer service manual will help you attract and keep more customers by helping you raise the quality and consistency of customer service across your team. It’s full of  [...]

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Customer Service Trainers Workshop

November 26, 2011

This book is a complete training program. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service. More important, this book will help you translate first-rate customer service training to positive bottom-line performance for your organization. – Fred S. Anton, Chief Executive Officer, Warner Bros. [...]

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Pix and Notes from Kuala Lumpur

November 19, 2008

Recently I taught a seminar in Kuala Lumpur (Malaysia). Since neither of us had been there before I brought my favorite traveling buddy (also known as my wife, Debbie). She’s always game for a new adventure, especially if it involves travel. Here are some pictures from our journey you might find fun. First, let’s start [...]

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Amazing Service Guy Goes to Kuala Lumpur

October 21, 2008

Next week I will expand my geographic and cultural horizons – a lot. I will be conducting a 2-day seminar in Kuala Lumpur, Malaysia next week. While I’m not thrilled about the 20 hour plane ride it will be exciting to meet people and experience this area. Here is more information about the seminar. You [...]

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