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	<title>AmazingServiceGuy.com &#187; second class citizen</title>
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	<link>http://amazingserviceguy.com</link>
	<description>Customer service training, books, courses and other resources</description>
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		<title>Be a better customer</title>
		<link>http://amazingserviceguy.com/2213/better-customer/</link>
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		<pubDate>Fri, 06 Nov 2009 09:27:21 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[People & Relationships]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[courtesy]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[rude]]></category>
		<category><![CDATA[second class citizen]]></category>

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		<description><![CDATA[If you&#8217;ve read much of my work, you know a big part of what I preach is that Amazing customer service starts with treating everyone well.  If you want more loyal customers, treat them well. But in doing so you need to treat everyone well, not just customers. What&#8217;s amusing (but in a sad way) [...]]]></description>
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		<title>There is no second class</title>
		<link>http://amazingserviceguy.com/2199/second-class/</link>
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		<pubDate>Wed, 04 Nov 2009 15:58:11 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[People & Relationships]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[courtesy]]></category>
		<category><![CDATA[culture]]></category>
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		<description><![CDATA[Here&#8217;s an easy way to spot a successful organization. When you do business with someone observe how they treat everyone. Watch how they deal with employees, vendors, customers and others. The most successful and sustainable companies treat everyone well. They know (and their actions show) there is no second class. But we all know this [...]]]></description>
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