second class citizen

Be a better customer

November 6, 2009

If you’ve read much of my work, you know a big part of what I preach is that Amazing customer service starts with treating everyone well.  If you want more loyal customers, treat them well. But in doing so you need to treat everyone well, not just customers. What’s amusing (but in a sad way) [...]

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There is no second class

November 4, 2009

Here’s an easy way to spot a successful organization. When you do business with someone observe how they treat everyone. Watch how they deal with employees, vendors, customers and others. The most successful and sustainable companies treat everyone well. They know (and their actions show) there is no second class. But we all know this [...]

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