rude

Be grouchy on your own time

January 18, 2010

It’s not always easy to keep a good attitude and a smiling face when we’re helping our customers.  We all have many stressors that can get in the way of staying positive and friendly. It’s especially hard when customers are rude, inconsiderate or just plain ornery. Perhaps the hardest thing to do is to behave [...]

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Be a better customer

November 6, 2009

If you’ve read much of my work, you know a big part of what I preach is that Amazing customer service starts with treating everyone well.  If you want more loyal customers, treat them well. But in doing so you need to treat everyone well, not just customers. What’s amusing (but in a sad way) [...]

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Bad manners are bad for business

October 21, 2009

People miss meetings or show up very late. They take phone calls or let people walk into the middle of scheduled meetings. They don’t return phone calls. The list goes on. We all deal with these annoying behaviors as we do our jobs and manage our businesses. I did some research on Google and I [...]

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