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How was YOUR Black Friday shopping experience?

November 27, 2011

Whew! Black Friday 2011 is now behind us. We can all relax and catch our breaths. And then get on with the rest of our holiday season. Personally, I think the whole idea Black Friday is way over done. But that’s just my personal opinion. What’s important (much more important than my personal opinion) is [...]

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Abercrombie feels the sting of bad customer service

September 10, 2009

We know good customer service can keep customers coming back. And most of us understand the power bad customer service has to hurt our business. Yet this simple lesson still falls on deaf ears at some large, well- known companies. Take Abercrombie & Fitch for example. A $3.5 billion-dollar retailer known for attitude in their [...]

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Top Ten Ways Retailers Can Sell More This Holiday Season

November 28, 2008

Even though Black Friday has begun, there is still time for retailers to increase their chances of having a good holiday shopping season. We all know customer service is important, but it’s critical during stressful times like the holidays. And when the economy is sour and people want the most for their money, one of [...]

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