restaurants

New law will start healthy conversations between restaurants and customers

March 24, 2010

Recently new legislation was passed that requires restaurant companies with 20 or more locations to publish calorie counts of the food they serve. They’re also required to make information on sodium, carbs and fat available at a customer’s request. It’s about time! If you know me, you know I’m no fan of over-regulating our businesses. [...]

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Customer service and calorie counts

March 5, 2010

Three Florida legislators have proposed a bill that would require restaurants to list calorie counts on their menus. While I know there are heated arguments on both sides of this issue, I like the idea. One reason I like it is because I’ve recently started counting calories and I am disappointed at being unable to [...]

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See things from your customer’s view

November 18, 2009

Here is your Daily Dose of Amazing Service: See things from your customer’s view And here are some additional thoughts on this topic… Every Saturday a bunch of us have breakfast at a local restaurant. We always ask for separate checks. This makes it easier when we pay. And, unless we have our regular server, [...]

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Let your customer lead

November 6, 2009

Here is your Daily Dose of Amazing Service: Let your customer lead And here are some additional thoughts on this topic… I can’t seem to sit down in a restaurant anymore without being offered something I have no interest in. Take sweet tea for example. Everywhere I go a server offers me sweet tea. Yet [...]

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100 things restaurant staffers should never do (plus 1 more)

November 5, 2009

Last week Bruce Buschel wrote an amusingly useful piece in the New York Times on what restaurant employees should and should not do. It has been popular. A search on Google now shows 124,000 links for the title of this article. This thrills me because the Buschel made some fine points. He offers excellent advice [...]

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These Servers Only Want Generous Customers

December 17, 2008

Yesterday while listening to NPR I heard a discussion about tipping trends for service people. A part of the discussion focused on tipping in restaurants and how many people tip less during a recession and some (a precious few) actually tip more. As a part of the program they had listeners call in to share [...]

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