responsibility

Choosing service means choosing responsibility

May 14, 2010

A while ago I wrote about a book called: “Choosing Civility”. One thing I like about the book is that it puts the responsibility for change on us, not on others, Even the title says it well. It reminds us we have the ability to choose how we act. Since my job is to help [...]

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100 things restaurant staffers should never do (plus 1 more)

November 5, 2009

Last week Bruce Buschel wrote an amusingly useful piece in the New York Times on what restaurant employees should and should not do. It has been popular. A search on Google now shows 124,000 links for the title of this article. This thrills me because the Buschel made some fine points. He offers excellent advice [...]

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Customer Service Quote for June 24, 2009

June 24, 2009

“The price of greatness is responsibility.” -Winston Churchill

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Customer service is everyone’s job

April 9, 2009

In the course of my daily reading, I ran across this article. In it the author advises us to point our fingers squarely at management when an organization fails to deliver decent customer service. And I agree, to a point. But the job of delivering great customer service does not rest on management’s shoulder’s alone. [...]

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