If you’ve read much of my work, you know a big part of what I preach is that Amazing customer service starts with treating everyone well.  If you want more loyal customers, treat them well. But in doing so you need to treat everyone well, not just customers.

What’s amusing (but in a sad way) is how many people who contact me violate this very basic idea. They request information. They want pricing. They have a question. They expect me to stop what I’m doing and respond to them. They want my help.

Yet, when

Here is your Daily Dose of Amazing Service:

Respect your customer’s time

And here are some additional thoughts on this topic…

Since we’re all busy and we all know what it’s like to wait in frustration, it should be easy to remember to NOT to make our customers wait needlessly. And it should be easy to tell when a customer is getting frustrated at how much time something is taking. (I’ll give you a tip. They look at their watches a lot.)

Be aware of how much time your customers are waiting and how they are reacting. Make sure you’re doing everything you can reduce or prevent their wait times.

Here is your Daily Dose of Amazing Service:

Respect your customer’s opinion

And here are some additional thoughts on this topic…

Our customers come to us for our knowledge. They want our help in accomplishing something. But some employees take this to mean the customer’s opinion does not matter. They go directly into “arrogant expert mode” and act like the customer has no useful information to contribute.

Here is your Daily Dose of Amazing Service:

Treat everyone well

And here are some additional thoughts on this topic…

If you want to improve your customer service, start with the next person you have contact with. Whether they are a customer, a vendor, a salesman or your mother-in-law, treat that person well. Then do it again with the next person. And so on.

Listening is about trust and respect and involvement and information sharing more than it is about ears.

-Beverly Briggs

Welcome to the 4th edition of the Amazing Service Podcast. In this segment we talk about two very useful Amazing Service Rules: #20 “Be grateful for your customers” and #31, “Respect your customer’s opinion”.

We start the podcast talking briefly about how to make the most out of those things we love to hate: customer complaints.

Enjoy the show!

Kevin Stirtz’s Amazing Service Rule #10

Respect their time.

“Tick tock said the clock.”

It seems the almighty clock rules our lives. With each generation, our society gets busier and busier.

Even though we all have the same amount of time, we use it differently. And we use it the way we want. So, we can get a little testy when we feel someone is wasting our time. It’s even worse when they’re wasting our time to meet their needs.

Kevin’s Amazing Customer Service rule# 31: