respect

Be a better customer

November 6, 2009

If you’ve read much of my work, you know a big part of what I preach is that Amazing customer service starts with treating everyone well.  If you want more loyal customers, treat them well. But in doing so you need to treat everyone well, not just customers. What’s amusing (but in a sad way) [...]

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Respect your customer’s time

October 5, 2009

Here is your Daily Dose of Amazing Service: Respect your customer’s time And here are some additional thoughts on this topic… Since we’re all busy and we all know what it’s like to wait in frustration, it should be easy to remember to NOT to make our customers wait needlessly. And it should be easy [...]

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Better customer service means respecting their opinion

October 1, 2009

Here is your Daily Dose of Amazing Service: Respect your customer’s opinion And here are some additional thoughts on this topic… Our customers come to us for our knowledge. They want our help in accomplishing something. But some employees take this to mean the customer’s opinion does not matter. They go directly into “arrogant expert [...]

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For better customer service: Treat everyone well

September 22, 2009

Here is your Daily Dose of Amazing Service: Treat everyone well And here are some additional thoughts on this topic… If you want to improve your customer service, start with the next person you have contact with. Whether they are a customer, a vendor, a salesman or your mother-in-law, treat that person well. Then do [...]

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Customer Service Quote for August 17, 2009

August 17, 2009

Listening is about trust and respect and involvement and information sharing more than it is about ears. -Beverly Briggs

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Respect Your Customer’s Time

September 10, 2008

Kevin Stirtz’s Amazing Service Rule #10 Respect their time. “Tick tock said the clock.” It seems the almighty clock rules our lives. With each generation, our society gets busier and busier. Even though we all have the same amount of time, we use it differently. And we use it the way we want. So, we [...]

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Respect Your Customer’s Opinion

July 10, 2008

Kevin’s Amazing Customer Service rule# 31: Respect your customer’s opinion. Our customers come to us for our knowledge. They want our help in accomplishing something. But some employees take this to mean the customer’s opinion does not matter. They go directly into “arrogant expert mode” and act like the customer has no useful information to [...]

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