Articles tagged: "respect"

Be a better customer

by Kevin Stirtz


better1

If you’ve read much of my work, you know a big part of what I preach is that Amazing customer service starts with treating everyone well.  If you want more loyal customers, treat them well. But in doing so you need to treat everyone well, not just customers.

What’s amusing (but in a sad way) is how many people who contact me violate this very basic idea. They request information. They want pricing. They have a question. They expect me to stop what I’m doing and respond to them. They want my help.

Yet, when

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Respect your customer’s time

by Kevin Stirtz


Here is your Daily Dose of Amazing Service:

Respect your customer’s time

And here are some additional thoughts on this topic…

Since we’re all busy and we all know what it’s like to wait in frustration, it should be easy to remember to NOT to make our customers wait needlessly. And it should be easy to tell when a customer is getting frustrated at how much time something is taking. (I’ll give you a tip. They look at their watches a lot.)

Be aware of how much time your customers are waiting and how they are reacting. Make sure you’re doing everything you can reduce or prevent their wait times.

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Better customer service means respecting their opinion

by Kevin Stirtz


Here is your Daily Dose of Amazing Service:

Respect your customer’s opinion

And here are some additional thoughts on this topic…

Our customers come to us for our knowledge. They want our help in accomplishing something. But some employees take this to mean the customer’s opinion does not matter. They go directly into “arrogant expert mode” and act like the customer has no useful information to contribute.

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For better customer service: Treat everyone well

by Kevin Stirtz


Here is your Daily Dose of Amazing Service:

Treat everyone well

And here are some additional thoughts on this topic…

If you want to improve your customer service, start with the next person you have contact with. Whether they are a customer, a vendor, a salesman or your mother-in-law, treat that person well. Then do it again with the next person. And so on.

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Customer Service Quote for August 17, 2009

by Kevin Stirtz


Listening is about trust and respect and involvement and information sharing more than it is about ears.

-Beverly Briggs

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Respect Your Customer’s Time

by Kevin Stirtz


clock

Kevin Stirtz’s Amazing Service Rule #10

Respect their time.

“Tick tock said the clock.”

It seems the almighty clock rules our lives. With each generation, our society gets busier and busier.

Even though we all have the same amount of time, we use it differently. And we use it the way we want. So, we can get a little testy when we feel someone is wasting our time. It’s even worse when they’re wasting our time to meet their needs.

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Respect Your Customer’s Opinion

by Kevin Stirtz


Kevin’s Amazing Customer Service rule# 31:

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Service Recovery

5 Steps to Avoid “Doing a Toyota.”

When a company makes a mistake, it can be the brightest moment in their history.

Toyota had that opportunity. But they missed their moment. Big time.

How a company reacts, removes the pain, and repairs the emotional connection shows the true colors of that organization more than almost any situation they might encounter.

Technology

Peachtree knows that customer service is cool

Customer service is the new marketing because now companies can no longer control what people are saying about them. Everyday, customers and prospects are ranting and raving about your company on social networking platforms like Facebook, Twitter and YouTube. Companies that don’t get customer service and don’t react to what customers are talking about are doomed to fail.

Feedback

Focus on customer service in 2010 (finally?)

This may be it. This may be the year that it finally happens. 2010 may just be the year that companies start to focus on their customers and serving them well.

Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way.

1. Brands are using a focus on customers as a competitive differentiator in their advertisements.

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Train the Trainer – Amazing Service Toolkit

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