relationship

Be in the present

December 1, 2009

Over the recent holiday weekend I played a a few games of checkers with my youngest nephews, the twins.  At six years old they understand the game pretty well, including the idea of winning. But, whenever one of them got too far ahead of their opponent, the game took an unusual turn. A discussion ensued [...]

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Remember and use your customer’s name

November 19, 2009

Here is your Daily Dose of Amazing Service: Remember and use your customer’s name And here are some additional thoughts on this topic… Remember the quote (I think Dale Carnegie said it): “Nothing is sweeter than the sound of a person’s own name.” When you use a customer’s name, you break down a lot of [...]

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Use honest language

November 17, 2009

Here is your Daily Dose of Amazing Service: Use honest language. And here are some additional thoughts on this topic… I keep seeing companies use language I find offensive. It’s not vulgar or even indecent. But it’s inappropriate in how it’s used. It’s manipulative. It’s intended to produce a certain emotional responses based on a [...]

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