recession

Has the Recession Improved Customer Service?

May 26, 2009

We hear a lot of talk about how the recession has caused companies to improve their customer service.  In fact, this assertion is almost cliche. And we know why. In a recession, there are fewer dollars chasing the good and services available. This creates much more competition for customers. So businesses need to attract them [...]

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Now is The Time to Innovate

April 7, 2009

In a recent article on airline performance and  customer service, the author cites the 19th annual Airline Quality Rating which shows most airlines had improved their on time performance and their customer service in 2008.  This sounds like a welcome change for any of us who travel. But one of the study’s authors noted that [...]

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8 Reasons to Feel Good About the Economy

February 22, 2009

Despite all the bad news we hear in the media, there are good things happening in our economy. You just have to look past the popular headlines. Before I go any further, I’ll say this. I am NOT a financial or economic expert. Not even close. So, please don’t take what I’m saying as gospel. [...]

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How to Beat the Recession – Part 3

February 9, 2009

Stop doing what does not work This is no ordinary recession we’re in. Our media loves to talk about how bad it is. But in many ways it’s really no worse and no better than any other economic downturn. It is different though. It’s different because it signals a time of massive changes in our [...]

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How to Beat the Recession – Part 2

January 29, 2009

During a recession it’s normal to be fearful of what the future might bring. Massive changes like what we are facing can cause people to reach out in many directions just to keep their business afloat. Sometimes these ‘solutions’ are no better than rolling a dice, pulling a slot machine handle or playing bingo. They [...]

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How to Beat the Recession – Part 1

January 28, 2009

When it seems all we hear is bad news, it can be easy for us to join in the chorus. It can seem natural to spend time worrying about how we’ll survive in these challenging times. But it doesn’t have to be that way. Every second of every day, we have a choice to behave [...]

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Customer Service Expert Offers 5 Steps to More Job Security

July 28, 2008

Challenging economic times can be scary. Every day we hear news about lay-offs, company closings, mortgage foreclosures and more. But no matter what’s going on around us, we all have the ability to make our lives less stressful and more secure. An excellent way to do this is to increase our own job security. (It’s [...]

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