Articles tagged: "Quotes"

Customer Service Quote for December 4, 2009

by Kevin Stirtz


“You don’t get paid for the hour. You get paid for the value you bring to an hour.”

-Jim Rohn

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Customer Service Quote for December 3, 2009

by Kevin Stirtz


“They’ll never get it their way if we always do it our way.”

-Mike Lane
Author of The Wisdom of Yawdy Rum

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Customer Service Quote for December 2, 2009

by Kevin Stirtz


“Not the maker of plans and promises, but rather the one who offers faithful service in small matters. This is the person who is most likely to achieve what is good and lasting.”

-Johann Wolfgang von Goethe

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Customer Service Quote for December 1, 2009

by Kevin Stirtz


“Lose yourself in generous service and every day can be a most unusual day, a triumphant day, an abundantly rewarding day!”

-William Arthur Ward

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Customer Service Quote for November 30, 2009

by Kevin Stirtz


“Anything that we can do to help foster the intellect and spirit and emotional growth of our fellow human beings, that is our job…Life is for service.”

-Fred Rogers

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Customer Service Quote for November 23, 2009

by Kevin Stirtz


“A little knowledge that acts is worth infinitely more than much knowledge that is idle.”

-Kahlil Gibran

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Customer Service Quote for November 18, 2009

by Kevin Stirtz


“A sale is not something you pursue, it is something that happens to you while you are immersed in serving your customer.”

-Unknown

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Customer Service Quote for November 17, 2009

by Kevin Stirtz


“If you care at all, you’ll get some results. If you care enough, you’ll get incredible results.”

-Jim Rohn
Author of: Lessons on Life: How to Live a Successful Life

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Customer Service Quote for November 13, 2009

by Kevin Stirtz


“Pretend that every single person you meet has a sign around his or her neck that says: ‘Make me feel important’.”

-Mary Kay Ash

Author of The Mary Kay Way: Timeless Principles from America’s Greatest Woman Entrepreneur

Posted in All, AttitudeComments (0)

Customer Service Quote for November 12, 2009

by Kevin Stirtz


“Don’t worry so much who your customers are. Focus on what they want.”

-Kevin Stirtz

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Customer Service Quote for November 6, 2009

by Kevin Stirtz


“Championship customer service isn’t a matter of what you think it is. It matters what the customer says it is.”

-Ray Pelletier

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Customer Service Quote for November 5, 2009

by Kevin Stirtz


“Every employee who deals with clients must have the authority to handle complaints.”

-Carl Sewell
Author of:  Customers For Life: How To Turn That One-Time Buyer Into a Lifetime Customer

Posted in All, ComplaintsComments (0)

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Service Recovery

Are Your Customer Service Recoveries Really Recoveries?

Recently my wife picked up dinner for 4 on the way home from work. We had ordered online from Swiss Chalet (Canadian Rotisserie chicken franchise). Swiss Chalet is known for their dipping sauce, which is included with every signature meal.

When she arrived home, we discovered that the “special sauce” was not included in the order.

I called the order desk to report this lapse and the conversation went something like this.

Technology

Customer service and Twitter

The popular notion stating that if a customer receives poor service, he/she will tell nine other people, has been grossly out of date since the advent of the Internet. In reality, customers can electronically tell millions of people about their experiences. And now, with Twitter, people can tell others about their experiences as they happen.

Feedback

How to get amazing online reviews from your customers

More and more customers are going online before AND after they do business with a company. They’re getting smart about using online tools to make the best decision about who they do business with.

To thrive in this new world of connected customers you need to do more than ever to make sure your customers get the experience they want. If you do this well you can leverage the power of online feedback and reviews to grow your business. If you fail at this, the online chatter about your business can tarnish your reputation both online and off.

Free Customer Service Tips

Create an Amazing Service Brand

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