quality

Be the best at what you do

November 9, 2009

Here is your Daily Dose of Amazing Service: Be the best at what you do And here are some additional thoughts on this topic… Last week a reader shared with me a perfect example of a business that does what they do very well. And they focus only on that. They don’t try to be [...]

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For better customer service be consistent

October 14, 2009

Here is your Daily Dose of Amazing Service: Be consistent And here are some additional thoughts on this topic… I’m a fan of the various sub and sandwich shops that have sprung up in the past few years.  They enable me to eat healthy and conveniently. And though the are all different, they all are [...]

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Customer Service Quote for September 2, 2009

September 2, 2009

Quality is never an accident. It is always the result of an intelligent effort. -John Ruskin

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Customer Service Quote for August 5, 2009

August 5, 2009

Champions keep playing until they get it right. -Billie Jean King

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Improve Your Customer Service Every Day

June 29, 2009

Here is your Daily Dose of Amazing Service: Improve Your Customer Service Every Day And here are some additional thoughts on this topic… In the world of customer service, you need to get better or you’ll fall behind. The Disney organization is well known as a model of quality customer service. And yet they constantly [...]

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Subway Offers Both Extremes of Customer Experience

June 24, 2009

Jay Leno and I both enjoy Subway. While I can’t speak for Jay, I can tell you why I like it. They offer relatively healthy food fast and at a fair price.  And, usually you get the same experience no matter where you are.The Subway in Montgomeryville, PA offers the same basic experience as the [...]

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