Here is your Daily Dose of Amazing Service:

Let your customer lead

And here are some additional thoughts on this topic…

I can’t seem to sit down in a restaurant anymore without being offered something I have no interest in. Take sweet tea for example. Everywhere I go a server offers me sweet tea. Yet I don’t drink sweet tea. I have never liked sweet tea. I probably never will. If one more person offers me sweet tea, someone’s going to need a paramedic.

So why

We hear a lot about spam (the technology kind, not the food product) but usually it’s in the context of email. Most of us know or have heard of spam filters, spamming rules and anti-spam policies. There are even laws that seek to reduce the amount of spam we have to deal with.

But, we don’t typically think of spam in terms of customer service. We should though because, no matter how it’s being used, spam is dangerous and damaging to businesses that use it.