online customer service

How Do You use Twitter for Customer Service?

May 12, 2009

Every day we’re hearing more about companies using Twitter to deliver better customer service. From big names like Qwest, Quicken and Comcast to small businesses and even government agencies, many organizations are using Twitter to serve their customers better. Search Google on variations of “Twitter customer service” and you’ll see over 33 million results. Clearly [...]

Read the full article →

What’s Your Twitter Customer Service Story?

May 10, 2009

Twitter has stormed the Web 2.0 world and is now advancing on the rest of civilization. Some people love it. Some people hate it. Others (try to) ignore it. But it is here and it’s (most likely) here to stay. Over at TwitterLoveHate.com I’ve posted a few things I like and dislike about Twitter. One [...]

Read the full article →