NWA

Airlines ranked for customer service; Continental dominates

July 2, 2009

J.D. Power and Associates has released their 2009 North America Airline Satisfaction Study. Here’s how the major US airlines rank:

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NWA – Delta Improves Customer Experience. Will it last?

June 23, 2009

It appears the predictions that a down economy would spur companies to higher levels of customer service are coming true. Recently on a trip to Philadelphia my wife and I were delayed on a NWA flight. Our plane left the gate about an hour late and then we sat on the tarmac for another 45 [...]

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