Minnesota

How do your customers see your business?

April 6, 2010

I have to admit, I don’t read a lot of blogs. There are less than 20 I read on a regular basis. But one blog I watch regularly is written by Guy Kawasaki. I like Guy’s blog partly because you never know what he’s going to write about. For example, earlier this year, Guy wrote [...]

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Amazing Customer Service Resource: WBSOnline.com

March 3, 2010

Here’s a web resource that has useful customer service information, and a whole lot more. Actually it has over 6,000 articles and other resources for small businesses. It’s called WBSOnline.com and it’s a free service of Winmark Business Solutions. Winmark is a Minnesota company that offers franchise, leasing and other services to their small business [...]

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Amazing Service Resource: ManagementHelp

February 24, 2010

About 15 years ago a bright guy from Minnesota started building a website to help people manage their organizations better. Carter McNamara, of Authenticity Consulting, LLC, had the idea long before most of us even knew what the Internet was. Even better, he stuck with it and built a popular and useful resource that is [...]

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What if these parents didn’t have to protest?

December 16, 2009

An elementary school teacher gets removed from her classroom and placed on administrative leave. When parents find out why they are outraged. They respect this teacher. They know she does good work with their kids. They want her in the classroom, not sitting at home wondering if she’ll ever teach at that school again. So [...]

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Be aware of language differences

December 10, 2009

Here is your Daily Dose of Amazing Service: Be aware of language differences And here are some additional thoughts on this topic… A friend of mine who grew up in New York City shared with me his first coffee experience in mild-mannered Minnesota. In a popular coffee shop near his home he asked for a [...]

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