I have to admit, I don’t read a lot of blogs. There are less than 20 I read on a regular basis. But one blog I watch regularly is written by Guy Kawasaki. I like Guy’s blog partly because you never know what he’s going to write about.

For example, earlier this year, Guy wrote about his trip to Minnesota (which he calls his new adopted state). Since I’m from Minnesota this caught my attention.

Here’s a web resource that has useful customer service information, and a whole lot more. Actually it has over 6,000 articles and other resources for small businesses.

It’s called WBSOnline.com and it’s a free service of Winmark Business Solutions. Winmark is a Minnesota company that offers franchise, leasing and other services to their small business clients. They’ve been doing it for many years and they’ve developed a solid reputation.

About 15 years ago a bright guy from Minnesota started building a website to help people manage their organizations better. Carter McNamara, of Authenticity Consulting, LLC, had the idea long before most of us even knew what the Internet was. Even better, he stuck with it and built a popular and useful resource that is completely free.

It’s called: ManagementHelp.org

An elementary school teacher gets removed from her classroom and placed on administrative leave. When parents find out why they are outraged. They respect this teacher. They know she does good work with their kids. They want her in the classroom, not sitting at home wondering if she’ll ever teach at that school again.

Here is your Daily Dose of Amazing Service:

Be aware of language differences

And here are some additional thoughts on this topic…

A friend of mine who grew up in New York City shared with me his first coffee experience in mild-mannered Minnesota. In a popular coffee shop near his home he asked for a “regular coffee”. When he took his first sip he almost spit it out.

“This is NOT a regular coffee” he