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	<title>AmazingServiceGuy.com &#187; know your customer</title>
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		<title>Burger King learns lesson about customer loyalty</title>
		<link>http://amazingserviceguy.com/2582/give-customers-what-they-want/</link>
		<comments>http://amazingserviceguy.com/2582/give-customers-what-they-want/#comments</comments>
		<pubDate>Fri, 05 Feb 2010 17:20:02 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[know your customer]]></category>
		<category><![CDATA[restaurant]]></category>

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		<description><![CDATA[A recent article about Burger King points to a weakness in what seemed like a profitable marketing strategy.  It reveals lower earnings by the company at a time when many of their so-called &#8220;Super Customers&#8221; are leaving them. According to the article, BK has focused much of their marketing on customer 18 to 34 years [...]]]></description>
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		<title>Know your customer</title>
		<link>http://amazingserviceguy.com/2211/know-your-customer/</link>
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		<pubDate>Thu, 05 Nov 2009 16:11:35 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[know your customer]]></category>

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		<description><![CDATA[Here is your Daily Dose of Amazing Service: Know your customer. And here are some additional thoughts on this topic… Sitting in my favorite coffee shop recently I noticed a man in a white shirt and tie (carrying a briefcase) walk up to the counter. He looked like a salesman. Rather than order something, he [...]]]></description>
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