Jimmy Johns

Target fails, Starbucks thrills in real world customer service

October 27, 2010

Top Ten Real World Customer Experiences Sometimes it’s fun (and helpful) to take our customer service classroom to the streets and see how real people are getting treated as customers. So today I will share with you my top ten list of real world customer experiences: nine winners and one sinner in the battle for [...]

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For better customer service be consistent

October 14, 2009

Here is your Daily Dose of Amazing Service: Be consistent And here are some additional thoughts on this topic… I’m a fan of the various sub and sandwich shops that have sprung up in the past few years.  They enable me to eat healthy and conveniently. And though the are all different, they all are [...]

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Why Does Jay Leno Like Subway?

June 2, 2009

Jay Leno was spotted hauling some subs out of an LA Subway yesterday. It’s nice to see the late night superstar and I have at least one thing in common. Like Jay Leno, I am a sub shop customer. In my town we have a mixed bag of sandwich shops, from the biggies (you know: [...]

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