innovation

Customer Service Quote for May 27, 2009

May 27, 2009

“We can believe that we know where the world should go. But unless we’re in touch with our customers, our model of the world can diverge from reality. There’s no substitute for innovation, of course, but innovation is no substitute for being in touch, either.” -Steve Ballmer, Microsoft

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Now is The Time to Innovate

April 7, 2009

In a recent article on airline performance and  customer service, the author cites the 19th annual Airline Quality Rating which shows most airlines had improved their on time performance and their customer service in 2008.  This sounds like a welcome change for any of us who travel. But one of the study’s authors noted that [...]

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