Howard Schultz

Customer Service Quote for August 12, 2009

August 12, 2009

“Care more than others think wise. Risk more than others think safe. Dream more than others think practical. Expect more than others think possible.” -Howard Schultz CEO, Starbucks Coffee It’s Not About the Coffee: Lessons on Putting People First from a Life at Starbucks

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Customer Service Quote for May 8, 2009

May 8, 2009

“Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employees’ expectations of management.” -Howard Schultz CEO, Starbucks Coffee It’s Not About the Coffee: Lessons on [...]

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