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	<title>AmazingServiceGuy.com &#187; helping</title>
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	<description>Customer service training, books, courses and other resources</description>
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		<title>Here is what real service looks like (and why it matters)</title>
		<link>http://amazingserviceguy.com/2990/heres-what-real-service-looks-like/</link>
		<comments>http://amazingserviceguy.com/2990/heres-what-real-service-looks-like/#comments</comments>
		<pubDate>Thu, 01 Apr 2010 09:39:30 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[People & Relationships]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[helping]]></category>
		<category><![CDATA[service]]></category>

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		<description><![CDATA[There I was, standing in the Burnsville Post Office, staring at a pile of work. I had 21 books to mail that each required 5 stamps. (Yes, that&#8217;s 105 stamps total.) It was 5:36 pm and the deadline for pickup that day was 5:45. The clock was ticking so loud I could barely think straight. [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>Focus on Solutions for Your Customer, Not Dead Ends</title>
		<link>http://amazingserviceguy.com/1740/focus-on-solutions-for-your-customer-not-dead-ends/</link>
		<comments>http://amazingserviceguy.com/1740/focus-on-solutions-for-your-customer-not-dead-ends/#comments</comments>
		<pubDate>Wed, 08 Jul 2009 13:11:41 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[dead ends]]></category>
		<category><![CDATA[helping]]></category>
		<category><![CDATA[Saying No]]></category>
		<category><![CDATA[solutions]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1740</guid>
		<description><![CDATA[Here is your Daily Dose of Amazing Service: Focus on solutions for your customer, not dead ends And here are some additional thoughts on this topic&#8230; When you fail to help a customer, you&#8217;re giving them a dead end. When all you do is quote policy or simply tell them &#8220;we&#8217;re all out&#8221; of whatever [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Serve your customers</title>
		<link>http://amazingserviceguy.com/1705/serve-your-customers/</link>
		<comments>http://amazingserviceguy.com/1705/serve-your-customers/#comments</comments>
		<pubDate>Thu, 25 Jun 2009 17:45:45 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Skills]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[helping]]></category>
		<category><![CDATA[honesty]]></category>
		<category><![CDATA[integrity]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1705</guid>
		<description><![CDATA[Here is your Daily Dose of Amazing Service: Serve your customers And here are some additional thoughts on this topic&#8230; We&#8217;ve all dealt with people and companies that try to sell us what they want us to buy. They try to fit our need to their solution. They send us away with no help if [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Be Interested in Helping Your Customers</title>
		<link>http://amazingserviceguy.com/1651/1651/</link>
		<comments>http://amazingserviceguy.com/1651/1651/#comments</comments>
		<pubDate>Tue, 02 Jun 2009 14:30:31 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Skills]]></category>
		<category><![CDATA[helping]]></category>

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		<description><![CDATA[Here is your Daily Dose of Amazing Service: Be interested in helping your customers And here are some additional thoughts on this topic&#8230; It&#8217;s easy for us to get distracted. We all have many things to accomplish in addition to helping customers. And we know if we don&#8217;t do them, no one else will! But [...]]]></description>
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		<title>This Company Cares About Their Customers</title>
		<link>http://amazingserviceguy.com/1370/this-company-cares-about-their-customers/</link>
		<comments>http://amazingserviceguy.com/1370/this-company-cares-about-their-customers/#comments</comments>
		<pubDate>Tue, 23 Dec 2008 20:57:22 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Skills]]></category>
		<category><![CDATA[caring]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[helping]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1370</guid>
		<description><![CDATA[Yesterday a massive fire engulfed a large apartment complex in my city. While fire fighters from 6 communities fought the blaze, residents shivered in sub-zero temperatures. It was three days before Christmas and everything they owned was going up in smoke. It was a miracle nobody was injured. But the tragedy is still monumental for [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Quote of the day: 12-7-08</title>
		<link>http://amazingserviceguy.com/1080/quote-of-the-day-12-7-08/</link>
		<comments>http://amazingserviceguy.com/1080/quote-of-the-day-12-7-08/#comments</comments>
		<pubDate>Sun, 07 Dec 2008 19:19:14 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[helping]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1080</guid>
		<description><![CDATA[&#8220;Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, &#8216;What’s in it for me?&#8217;” -Brian Tracy Author of:  Reinvention: How to Make the Rest of Your Life the Best of Your Life Related Articles:Customer Service Quote for September 24, 2009Customer Service Quote for November 17, 2009Customer Service Quote for [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Unemployed man makes generous donation to service dog agency</title>
		<link>http://amazingserviceguy.com/992/unemployed-man-makes-generous-donation-to-service-dog-agency/</link>
		<comments>http://amazingserviceguy.com/992/unemployed-man-makes-generous-donation-to-service-dog-agency/#comments</comments>
		<pubDate>Fri, 05 Dec 2008 11:14:19 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service News]]></category>
		<category><![CDATA[helping]]></category>

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		<description><![CDATA[I saw this on the KSAX TV website. An unemployed contractor donated a custom trailer he owned to a nonprofit agency that provides service dogs for people who are deaf or disabled. A week ago (on Thanksgiving) someone had stolen the trailer owned by the nonprofit. Without it they could not deliver the supplies to their [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
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		<title>Help your customers get the outcomes they want.</title>
		<link>http://amazingserviceguy.com/365/help-your-customers-get-the-outcomes-they-want/</link>
		<comments>http://amazingserviceguy.com/365/help-your-customers-get-the-outcomes-they-want/#comments</comments>
		<pubDate>Thu, 03 Jul 2008 17:29:30 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[helping]]></category>
		<category><![CDATA[Saying No]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=365</guid>
		<description><![CDATA[Kevin’s Amazing Customer Service rule# 22: Help your customers get the outcomes they want. Our customers come to us for something. They want to prevent something bad from happening. Or they want to make something good happen. Either way they&#8217;ve come to us for help. So we need to help them get what they want. [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Amazing Customer Service Means Focusing on What Your Customer Wants, Not What You Want</title>
		<link>http://amazingserviceguy.com/361/361/</link>
		<comments>http://amazingserviceguy.com/361/361/#comments</comments>
		<pubDate>Sun, 29 Jun 2008 16:13:02 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[helping]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/2008/06/29/361/</guid>
		<description><![CDATA[Too often I hear people give bad advice to others about how to talk with new potential clients. Rather than focus on what the customer is trying to accomplish now, they try to get their foot in the door for a long-term relationship with the company. It&#8217;s like talking about marriage, kids and and the [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>Ask Open-Ended Questions</title>
		<link>http://amazingserviceguy.com/247/ask-open-ended-questions/</link>
		<comments>http://amazingserviceguy.com/247/ask-open-ended-questions/#comments</comments>
		<pubDate>Wed, 28 May 2008 23:31:07 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[helping]]></category>
		<category><![CDATA[listening]]></category>

		<guid isPermaLink="false">http://stirtzgroup.com/?p=342</guid>
		<description><![CDATA[Amazing Service Rule# 13: &#8220;Ask open-ended questions.&#8221; One of the most important ways we serve our customers is to help them get what they want, even if they don&#8217;t know exactly what that is. They rely on us for knowledge about our product or service. They come to us for expertise they cannot get anywhere [...]]]></description>
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