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	<title>AmazingServiceGuy.com &#187; happy employees</title>
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		<title>Customer Retention Tip: Let your employees be real</title>
		<link>http://amazingserviceguy.com/2073/customer-retention-tip-let-your-employees-be-real/</link>
		<comments>http://amazingserviceguy.com/2073/customer-retention-tip-let-your-employees-be-real/#comments</comments>
		<pubDate>Wed, 30 Sep 2009 09:26:48 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[People & Relationships]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[happy employees]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[scripts]]></category>
		<category><![CDATA[stress]]></category>

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		<description><![CDATA[Too many managers think they can plan and script and train employees how to handle every customer situation. It&#8217;s even worse with offshore call centers. As a customer you can tell when these people are forced to use scripts. It can be a painful process to participate in.  And it&#8217;s a massively ineffective way to [...]]]></description>
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