Articles tagged: "Groundhog Day movie"

Lessons from Groundhog Day

by Kevin Stirtz


Groundhog Day

One of my favorite movies is a Bill Murray classic: Groundhog Day. I’ll watch anything with Bill Murray but the value of this movie goes far beyond its actors. The real power of this movie is the message we take from it. Plenty of people have written about what the movie means to them. Here are the lessons I see in this movie:

  • Do your best
  • Be your best
  • Use your best to help others

When the main character, Phil Connors, began using his time to improve himself and to help others, he began to have better, happier days. Even though he was still stuck in a time loop on the same day, he made it work by learning new skills, meeting people and letting his true personality and spirit come out.

Posted in All, TipsComments (0)

Service Recovery

5 Steps to Avoid “Doing a Toyota.”

When a company makes a mistake, it can be the brightest moment in their history.

Toyota had that opportunity. But they missed their moment. Big time.

How a company reacts, removes the pain, and repairs the emotional connection shows the true colors of that organization more than almost any situation they might encounter.

Technology

Peachtree knows that customer service is cool

Customer service is the new marketing because now companies can no longer control what people are saying about them. Everyday, customers and prospects are ranting and raving about your company on social networking platforms like Facebook, Twitter and YouTube. Companies that don’t get customer service and don’t react to what customers are talking about are doomed to fail.

Feedback

Focus on customer service in 2010 (finally?)

This may be it. This may be the year that it finally happens. 2010 may just be the year that companies start to focus on their customers and serving them well.

Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way.

1. Brands are using a focus on customers as a competitive differentiator in their advertisements.

Free Customer Service Tips

Train the Trainer – Amazing Service Toolkit

Now you can improve customer service and save money.

Our new Trainer's Toolkit enables you to conduct a professional customer service seminar in your organization at a fraction of the cost of hiring a professional trainer. Click here to learn more.

Customer Service Tools

Training Courses

Archives