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	<title>AmazingServiceGuy.com &#187; greed</title>
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	<description>Improve your customer service skills</description>
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		<title>Make sure your service HELPS your customers</title>
		<link>http://amazingserviceguy.com/2289/bank-account/</link>
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		<pubDate>Wed, 18 Nov 2009 16:04:33 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[greed]]></category>
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		<description><![CDATA[The last time I got an email from my library it was about an overdue book. The email arrived a couple days AFTER the book was overdue. It also explained how I owed a fine for not returning the book by its due date. Every month, about 3 days BEFORE my payment is due, my [...]]]></description>
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		<title>Credit Card Customers Finally Get Heard</title>
		<link>http://amazingserviceguy.com/1350/credit-card-customers-feedback-finally-gets-heard/</link>
		<comments>http://amazingserviceguy.com/1350/credit-card-customers-feedback-finally-gets-heard/#comments</comments>
		<pubDate>Fri, 19 Dec 2008 19:19:10 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Skills]]></category>
		<category><![CDATA[bad revenue]]></category>
		<category><![CDATA[credit card companies]]></category>
		<category><![CDATA[greed]]></category>
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		<description><![CDATA[From Freep.com comes this bit of news: &#8220;Credit card crackdown hits in 2010&#8243; but the subtitle tells the real story: &#8220;Federal regulators approve new rules to help consumers&#8221;. From the article: &#8220;The new rules come after years and years of complaints from angry consumers who had been dinged and zinged by higher rates, late fees and [...]]]></description>
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		<title>For more loyal customers, talk to them.</title>
		<link>http://amazingserviceguy.com/885/for-more-loyal-customers-talk-to-them/</link>
		<comments>http://amazingserviceguy.com/885/for-more-loyal-customers-talk-to-them/#comments</comments>
		<pubDate>Mon, 01 Dec 2008 23:41:55 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Social Media & Customer Service]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[Customer Engagement]]></category>
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		<description><![CDATA[Travel pro Chris Elliot <a href="http://www.elliott.org/blog/now-that-fuel-surcharges-are-being-dropped-how-bout-a-refund/">informs</a> us that Virgin Airlines has rescinded their fuel surcharges. Bravo! Good move on their part. With oil prices down people expect companies to do this. If they don't they look greedy.]]></description>
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