Articles tagged: "greed"

Make sure your service HELPS your customers

by Kevin Stirtz


Library customer service

The last time I got an email from my library it was about an overdue book. The email arrived a couple days AFTER the book was overdue. It also explained how I owed a fine for not returning the book by its due date.

Every month, about 3 days BEFORE my payment is due, my credit card company sends me a reminder of my due date.

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Credit Card Customers Finally Get Heard

by Kevin Stirtz


credit-cards-small

From Freep.com comes this bit of news: “Credit card crackdown hits in 2010″ but the subtitle tells the real story:

Federal regulators approve new rules to help consumers”.

From the article:

“The new rules come after years and years of complaints from angry consumers who had been dinged and zinged by higher rates, late fees and everything imaginable. The Federal Reserve received more than 60,000 comments.”

I can’t speak for anyone else but I know what it’s like to get “dinged” by a credit card company because I

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For more loyal customers, talk to them.

by Kevin Stirtz


speaking the same language

Travel pro Chris Elliot informs us that Virgin Airlines has rescinded their fuel surcharges. Bravo! Good move on their part. With oil prices down people expect companies to do this. If they don’t they look greedy.

Posted in All, EngagementComments (0)

Service Recovery

5 Steps to Avoid “Doing a Toyota.”

When a company makes a mistake, it can be the brightest moment in their history.

Toyota had that opportunity. But they missed their moment. Big time.

How a company reacts, removes the pain, and repairs the emotional connection shows the true colors of that organization more than almost any situation they might encounter.

Technology

Peachtree knows that customer service is cool

Customer service is the new marketing because now companies can no longer control what people are saying about them. Everyday, customers and prospects are ranting and raving about your company on social networking platforms like Facebook, Twitter and YouTube. Companies that don’t get customer service and don’t react to what customers are talking about are doomed to fail.

Feedback

Focus on customer service in 2010 (finally?)

This may be it. This may be the year that it finally happens. 2010 may just be the year that companies start to focus on their customers and serving them well.

Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way.

1. Brands are using a focus on customers as a competitive differentiator in their advertisements.

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