greed

Make sure your service HELPS your customers

November 18, 2009

The last time I got an email from my library it was about an overdue book. The email arrived a couple days AFTER the book was overdue. It also explained how I owed a fine for not returning the book by its due date. Every month, about 3 days BEFORE my payment is due, my [...]

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Credit Card Customers Finally Get Heard

December 19, 2008

From Freep.com comes this bit of news: “Credit card crackdown hits in 2010″ but the subtitle tells the real story: “Federal regulators approve new rules to help consumers”. From the article: “The new rules come after years and years of complaints from angry consumers who had been dinged and zinged by higher rates, late fees and [...]

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For more loyal customers, talk to them.

December 1, 2008

Travel pro Chris Elliot informs us that Virgin Airlines has rescinded their fuel surcharges. Bravo! Good move on their part. With oil prices down people expect companies to do this. If they don’t they look greedy.

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