Funny Customer Service

Sometimes humorous customer service examples are ideal for helping us improve our own customer service skills. And sometimes they’re just plain fun. Here are some you might enjoy.

Here’s a Great Way to Communicate with a Difficult Customer

April 24, 2009

While traversing the Web recently I found a site I’ll be visiting again frequently.  It’s called Not Always Right.  It’s full of funny customer service examples as told by the employees.  Most of them involve challenging (and often unintentionally funny) customers. Here’s one I especially like:

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How Would Your Phone Calls Look in Person?

March 24, 2009

We all know what the typical customer service call center experience is like. It’s so entrenched in our culture, it’s cliche.  The automated voice, the multiple options ans the joy of waiting on hold for what seems like forever, are all well known aspects of many call center customer service experiences. Customers get this. And [...]

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How can you go the extra mile for your customers?

February 10, 2009

In my seminars and workshops a big topic is how to go the extra mile for our customers. Actually, it’s the first requirement of Amazing Service: “Give your customers what they want plus a little more.” And it can make a huge positive impact on your customer loyalty. When you go the extra mile, you [...]

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Black Jack Pizza Should Win a Customer Service Award

December 20, 2008

On a recent YouTube jaunt, I found this “customer service” video. It’s funny because of the setup. The “caller” is Jack Nicholson, or rather select audio clips of big Jack from his movies. The clips are inserted into the phone call skillfully enough that two employees at this pizza place believed it was a real [...]

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How to reduce customer complaints

December 8, 2008

Here’s a creative way to keep customers from complaining. As you watch this video you’ll probably say to yourself, of course an employee wouldn’t do anything like that. After all, it’s a ‘candid camera’ type video. But, you’d be surprised. Just last week I had a customer service experience not too different from this. It’s [...]

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Don’t Let a Bad Day Turn Into Bad Customer Service

July 19, 2008

We all have bad days. You know them. The days we’d rather just stay home. Or be anywhere but at work. It’s normal for us to be off once in awhile. Even professional athletes have slumps. So don’t deny this. Just accept that it’s going to happen. But that doesn’t mean you have to let [...]

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