Funny Customer Service

Sometimes humorous customer service examples are ideal for helping us improve our own customer service skills. And sometimes they’re just plain fun. Here are some you might enjoy.

Never to part (with your customers)

February 11, 2010

In the movie, License to Wed, there’s a funny scene that offers a useful customer service lesson.  A reluctant groom stops in a jewelry store to pickup the rings for his wedding. As he looks at his ring he notices something wrong with the inscription. It was supposed to say: “Never to Part” Instead it [...]

Read the full article →

Never assume everything is clear to your customer

February 5, 2010

Communication is the surest path to delivering Amazing service to our customers. But it’s often harder than we realize to be on the same page with our customers. Here’s a funny (and true) example of how something can seem so clear to an employee but not their customers. Thanks to the good people at NotAlwaysRight.com [...]

Read the full article →

Social Media helps Dave Carroll tell his customer service story

February 5, 2010

In 2009, Dave Carroll (a professional musician from Nova Scotia, Canada) engaged a massive worldwide audience to share his customer service story about United Airlines. Using YouTube.com to deliver his message, he wrote and performed a song that has made an impact.  Some people estimate 100 million people saw his video. You see, United Airline [...]

Read the full article →

Customers expect (and deserve) more

November 5, 2009

If you’ve been paying attention, you know things have changed in the world of business. As customers, we are smarter than ever. We know we have more options. We know we deserve to do business with companies that help us accomplish our goals. And we understand it’s okay to expect companies that will work WITH [...]

Read the full article →

Do you know companies like this?

October 8, 2009

Logically we know when customers complain, they’re giving us useful information. But emotionally we don’t like to hear it. Especially since some customers tend to be a little rough about how they deliver their feedback. And employees get tired of being beat up by customers, all the while knowing nothing will be done to prevent future

Read the full article →

Try not to go overboard for your customers

September 9, 2009

Here is your Daily Dose of Amazing Service: Don’t go overboard for your customers. And here are some additional thoughts on this topic… This might sound contrary to what we’re all about here in the land of Amazing Service. But it’s not. Because if you go too far in trying to serve your customers, you [...]

Read the full article →

Beware of Doug…

September 4, 2009

Okay, it’s Friday morning, a few days before Labor Day. If you’re in the USA and you’re working today, you are probably in the minority. So here’s a little bonus for being in the office today. I admit it has little to do with customer service improvement but it’s darn funny. And it involves a [...]

Read the full article →

Customer service quote for September 4, 2009

September 4, 2009

When a Japanese manufacturer was asked by his North American counterpart, “What is the best language in which to do business?” the man responded: “My customer’s language”. -Leonard I. Sweet

Read the full article →

Ford raps the competition with a surprising customer experience

September 2, 2009

A powerful way to increase customer loyalty is to give your customers a positive and memorable experience. Some days it’s easy. Just be nice, attentive, listen well and be helpful. But other times you might break out of your comfort zone and give your customers something they’ve never seen before. This Ford dealer clearly went [...]

Read the full article →

Make it easy for customers to leave

August 18, 2009

Here is your Daily Dose of Amazing Service: Make it easy for customers to leave And here are some additional thoughts on this topic… Too many companies make it easy to become a customer and hard to leave. Maybe they think people will change their minds if it’s hard to quit. The classic example is [...]

Read the full article →

What are you really doing for your customers?

August 4, 2009

We hear a lot about customer experience and going the extra mile for our customers. And these are good things. Every employee in every business should pay attention to these. But it’s not just the employees who are responsible for this. Management has to lead the charge. If you want more loyal customers, the kind [...]

Read the full article →

Leaders: Match Your Words and Actions

July 31, 2009

One of best ways to teach customer service (or any behavior) is with role modeling. When you, as a leader, show the values and behaviors that lead to good service, your employees will see it. And they’ll follow your lead. And the opposite is true.This funny example of a customer and her son tells the [...]

Read the full article →

The Perils of Too Much Technology

July 27, 2009

We’re all used to talking with automated systems when we call customer service at most companies. It’s become the norm for us to expect a machine to answer. And while this has both benefits and costs, here’s an outcome I never expected. This is from NotAlwaysRight.com, one of the best websites for funny customer service [...]

Read the full article →

Two Simple Rules for More Loyal Customers

July 2, 2009

I talk and write a lot about giving our customers what they want. Because if we fail to give them what they want they’ll leave us. That’s what customer loyalty is all about. But as we do this, we should keep in mind some guidelines. The following video helps us see (in a funny way) [...]

Read the full article →

You Won’t Get that on United Airlines…

May 13, 2009

Part of serving your customers well is giving them a positive and memorable experience. In fact that’s the formula for “wowing!” them. When you do this they have fun, they remember you (and your company) and they say good things about you to others. Here’s an entertaining example of how Southwest Airlines wows their customers. [...]

Read the full article →

This Employee Understands the Extra Mile

May 11, 2009

We know going the extra mile in customer service can help us do a better job and keep customer coming back. Sometimes though, the best way to help us keep going the extra mile is with an example, like this. That’s why I love this video. It uses humor to show us what’s missing in [...]

Read the full article →

Here’s a Great Way to Communicate with a Difficult Customer

April 24, 2009

While traversing the Web recently I found a site I’ll be visiting again frequently.  It’s called Not Always Right.  It’s full of funny customer service examples as told by the employees.  Most of them involve challenging (and often unintentionally funny) customers. Here’s one I especially like:

Read the full article →

← Previous Entries