fun

Make customer service fun

October 20, 2009

Here is your Daily Dose of Amazing Service: Make customer service fun And here are some additional thoughts on this topic… I was reading a book by Stevie Ray and I came across a perfect example of how to have fun while serving a customer. And the example is from an organization that’s not exactly [...]

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Put fun in your work

August 27, 2009

Here is your Daily Dose of Amazing Service: Put fun in your work (and include your customers) And here are some additional thoughts on this topic… One night my wife and I met some friends at the Mall of America where we enjoyed, among others things, some ice cream at Cold Stone Creamery.  We don’t [...]

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Enjoy Your Job, Your Co-workers and Your Customers

June 17, 2009

Here is your Daily Dose of Amazing Service: Enjoy your job, your co-workers and your customers. And here are some additional thoughts on this topic… I’ve spoken about customer service all over the USA, in Europe and Asia. When I ask people what they like about their jobs one of the most common answers is: [...]

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Pix and Notes from Kuala Lumpur

November 19, 2008

Recently I taught a seminar in Kuala Lumpur (Malaysia). Since neither of us had been there before I brought my favorite traveling buddy (also known as my wife, Debbie). She’s always game for a new adventure, especially if it involves travel. Here are some pictures from our journey you might find fun. First, let’s start [...]

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Remember to Have Fun

May 22, 2007

Too often we get so busy and focused managing our businesses that we forget life is supposed to be fun. I’m as guilty of this as anyone. Running a business is serious work so we seem justified by keeping our noses to the grindstones. Unfortunately, when we do that we often forget to enjoy our [...]

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