follow through

Always close the loop

February 4, 2010

Recently I submitted a help ticket to a company about a problem with their product. It was not a critical issue but one that needed fixing. After reviewing the issue they marked it as “resolved”. But they never told me it was resolved. And they didn’t tell me how to apply the fix. So, from [...]

Read the full article →

Always follow up and follow through

March 4, 2008

Amazing Customer Service Rule #41 Always follow up and follow through. One of the biggest complaints people have is they never hear back from sales or service employees. And we’ve all experienced it. Someone promises to do something and it never happens. So, as a customer we’re left wondering and waiting. And it takes more [...]

Read the full article →