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	<description>Customer service training, books, courses and other resources</description>
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		<title>Improve customer service by paying attention</title>
		<link>http://amazingserviceguy.com/3118/improve-customer-service-by-paying-attention/</link>
		<comments>http://amazingserviceguy.com/3118/improve-customer-service-by-paying-attention/#comments</comments>
		<pubDate>Mon, 10 May 2010 09:06:21 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[paying attention]]></category>
		<category><![CDATA[people skills]]></category>

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		<description><![CDATA[Recently I was at a youth mentoring conference. One of the topics we found ourselves discussing was how challenging it is for many adults to relate to kids. This is a major obstacle to recruiting mentors for kids. After thinking about how I interact with kids (of all ages) I concluded the best way to [...]]]></description>
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		<title>Forget revenue. Focus on serving your customers well.</title>
		<link>http://amazingserviceguy.com/3002/focus-on-serving-your-customers-well/</link>
		<comments>http://amazingserviceguy.com/3002/focus-on-serving-your-customers-well/#comments</comments>
		<pubDate>Mon, 05 Apr 2010 19:06:10 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[customer centric]]></category>
		<category><![CDATA[Customer Perspective]]></category>
		<category><![CDATA[focus]]></category>

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		<description><![CDATA[Earlier this year I was talking with a business owner about his company&#8217;s business planning. He had spent a fair amount of time looking ahead and thinking about the revenue he wanted his company to produce this year. Planning like this is good when it helps us focus on the things that make our business [...]]]></description>
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		<title>Be in the present</title>
		<link>http://amazingserviceguy.com/2318/be-in-the-present/</link>
		<comments>http://amazingserviceguy.com/2318/be-in-the-present/#comments</comments>
		<pubDate>Tue, 01 Dec 2009 12:27:49 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[relationship]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2318</guid>
		<description><![CDATA[Over the recent holiday weekend I played a a few games of checkers with my youngest nephews, the twins.  At six years old they understand the game pretty well, including the idea of winning. But, whenever one of them got too far ahead of their opponent, the game took an unusual turn. A discussion ensued [...]]]></description>
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		<title>Make sure your service HELPS your customers</title>
		<link>http://amazingserviceguy.com/2289/bank-account/</link>
		<comments>http://amazingserviceguy.com/2289/bank-account/#comments</comments>
		<pubDate>Wed, 18 Nov 2009 16:04:33 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[greed]]></category>
		<category><![CDATA[message]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2289</guid>
		<description><![CDATA[The last time I got an email from my library it was about an overdue book. The email arrived a couple days AFTER the book was overdue. It also explained how I owed a fine for not returning the book by its due date. Every month, about 3 days BEFORE my payment is due, my [...]]]></description>
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		<title>Be the best at what you do</title>
		<link>http://amazingserviceguy.com/2240/be-the-best/</link>
		<comments>http://amazingserviceguy.com/2240/be-the-best/#comments</comments>
		<pubDate>Mon, 09 Nov 2009 21:25:07 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[consistency]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[quality]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2240</guid>
		<description><![CDATA[Here is your Daily Dose of Amazing Service: Be the best at what you do And here are some additional thoughts on this topic… Last week a reader shared with me a perfect example of a business that does what they do very well. And they focus only on that. They don&#8217;t try to be [...]]]></description>
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		<title>Give customers your complete attention</title>
		<link>http://amazingserviceguy.com/1941/give-customers-your-complete-attention-2/</link>
		<comments>http://amazingserviceguy.com/1941/give-customers-your-complete-attention-2/#comments</comments>
		<pubDate>Fri, 21 Aug 2009 20:56:40 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Complaints]]></category>
		<category><![CDATA[customer service complaint]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[service recovery]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1941</guid>
		<description><![CDATA[Here is your Daily Dose of Amazing Service: Give customers your complete attention. And here are some additional thoughts on this topic… Customers consistently tell us they hate dealing with employees who don&#8217;t listen or pay attention. It&#8217;s a common and yet preventable complaint. When you begin talking with a customer, stop whatever else you [...]]]></description>
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		<title>Put the Mouse Down! An Easy Way to Improve Customer Service</title>
		<link>http://amazingserviceguy.com/1747/put-the-mouse-down/</link>
		<comments>http://amazingserviceguy.com/1747/put-the-mouse-down/#comments</comments>
		<pubDate>Fri, 10 Jul 2009 14:40:28 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[improve customer service]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1747</guid>
		<description><![CDATA[Here is your Daily Dose of Amazing Service: Don&#8217;t multitask while helping your customer. And here are some additional thoughts on this topic&#8230; Some people are good at multitasking. Some can listen while they are doing other things. But just because you CAN do something doesn&#8217;t mean you SHOULD. We all can listen better when [...]]]></description>
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		<title>Here are Three Steps to Handling Stressful Situations</title>
		<link>http://amazingserviceguy.com/1513/1513/</link>
		<comments>http://amazingserviceguy.com/1513/1513/#comments</comments>
		<pubDate>Mon, 06 Apr 2009 17:49:21 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[People & Relationships]]></category>
		<category><![CDATA[angry]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[customer service complaint]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[stress]]></category>
		<category><![CDATA[unhappy customer]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1513</guid>
		<description><![CDATA[Yesterday morning I opened the door to our lower deck and let the dog out and I was shocked. Rather than seeing the signs of early spring in our back yard, I saw white stuff everywhere. Everything outside was covered with new fallen snow. And it was still coming down. It looked beautiful. But it [...]]]></description>
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		<title>Give customers  your complete attention</title>
		<link>http://amazingserviceguy.com/233/give-customers-your-complete-attention/</link>
		<comments>http://amazingserviceguy.com/233/give-customers-your-complete-attention/#comments</comments>
		<pubDate>Tue, 26 Feb 2008 15:47:32 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Complaints]]></category>
		<category><![CDATA[customer service complaint]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[service recovery]]></category>

		<guid isPermaLink="false">http://stirtzgroup.com/2008/02/26/give-customers-your-complete-attention/</guid>
		<description><![CDATA[Amazing Customer Service Rule #6 Give customers your complete attention. Customers consistently tell us they hate dealing with employees who don&#8217;t listen or pay attention. It&#8217;s a common and yet preventable complaint. When you begin talking with a customer, stop whatever else you are doing and focus on them. Make appropriate eye contact, listen, nod [...]]]></description>
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