faith

Use faith and frustration to improve

April 21, 2010

The biggest reason we don’t accomplish what we want in our businesses (and, in our personal lives) is we’re not always willing to change when we should. It’s easy for us to keep doing what we’re doing. It’s habit. It’s comfortable. It’s known. Our brains are hardwired this way for some very good reasons. But [...]

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Focus on what you control. Don’t worry about the rest.

August 14, 2009

Here is your Daily Dose of Amazing Service: Focus on what you control. Don’t worry about the rest. And here are some additional thoughts on this topic… Every day we are faced with customer service situations we do not control. The key is to know what we can do and how it might affect the [...]

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