The biggest reason we don’t accomplish what we want in our businesses (and, in our personal lives) is we’re not always willing to change when we should. It’s easy for us to keep doing what we’re doing. It’s habit. It’s comfortable. It’s known. Our brains are hardwired this way for some very good reasons.

But this can also be an obstacle to growth and improvement.

Here is your Daily Dose of Amazing Service:

Focus on what you control. Don’t worry about the rest.

And here are some additional thoughts on this topic…

Every day we are faced with customer service situations we do not control. The key is to know what we can do and how it might affect the outcome we want. We need to remember the end result is not our choice. It’s the customer’s choice. But they will decide based on a lot of things, like how they felt we treated them and how well we resolved their issue.