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	<title>AmazingServiceGuy.com &#187; extra mile</title>
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	<description>Customer service training, books, courses and other resources</description>
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		<title>Delivering Amazing Service &#8211; Boston Style</title>
		<link>http://amazingserviceguy.com/3495/delivering-amazing-service-boston-style/</link>
		<comments>http://amazingserviceguy.com/3495/delivering-amazing-service-boston-style/#comments</comments>
		<pubDate>Sun, 12 Jun 2011 13:50:13 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Social Media & Customer Service]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[caring]]></category>
		<category><![CDATA[conversation]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[extra mile]]></category>
		<category><![CDATA[tipping back]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3495</guid>
		<description><![CDATA[by Kevin Stirtz Recently my friends Chip Bell and John Patterson shared with me this story of amazing service. It&#8217;s from their friend and client, Katy Wild. Chip and John call it “Boston Style Customer Service.” “Recently I lost my purse while traveling and then found it, thankfully, but not before missing my plane.   So, [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Winn-Dixie Customer service employees stop scam artist, save customer thousands</title>
		<link>http://amazingserviceguy.com/2878/winn-dixie-customer-service/</link>
		<comments>http://amazingserviceguy.com/2878/winn-dixie-customer-service/#comments</comments>
		<pubDate>Mon, 15 Mar 2010 20:40:21 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Skills]]></category>
		<category><![CDATA[caring]]></category>
		<category><![CDATA[extra mile]]></category>
		<category><![CDATA[news]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2878</guid>
		<description><![CDATA[Last week AT&#38;T showed why you should hire people who care. Their customer service employee literally saved her customer&#8217;s life.  Now Winn-Dixie is schooling us in the fine art of going the extra mile for your customers. Recently, employees in their Stuart, FL store helped two of their customers avoid losing almost $3000 as victim [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>AT&amp;T customer service employee saves customer&#8217;s life</title>
		<link>http://amazingserviceguy.com/2872/employee-saves-customers-life/</link>
		<comments>http://amazingserviceguy.com/2872/employee-saves-customers-life/#comments</comments>
		<pubDate>Thu, 11 Mar 2010 16:31:14 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service News]]></category>
		<category><![CDATA[caring employees]]></category>
		<category><![CDATA[extra mile]]></category>
		<category><![CDATA[news]]></category>
		<category><![CDATA[scripts]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2872</guid>
		<description><![CDATA[Here&#8217;s a perfect example of why companies should hire smart people who care. Recently an AT&#38;T customer was talking with their customer service service department. He started having symptoms of a heart attack and eventually passed out during the call. Rather than hang up (because the customer became non-responsive) the AT&#38;T employee (Kelly Hart) knew [...]]]></description>
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		<slash:comments>4</slash:comments>
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		<title>Customer service and calorie counts</title>
		<link>http://amazingserviceguy.com/2822/customer-service-and-calorie-counts/</link>
		<comments>http://amazingserviceguy.com/2822/customer-service-and-calorie-counts/#comments</comments>
		<pubDate>Fri, 05 Mar 2010 14:13:43 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service News]]></category>
		<category><![CDATA[customer focus]]></category>
		<category><![CDATA[extra mile]]></category>
		<category><![CDATA[restaurants]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2822</guid>
		<description><![CDATA[Three Florida legislators have proposed a bill that would require restaurants to list calorie counts on their menus. While I know there are heated arguments on both sides of this issue, I like the idea. One reason I like it is because I&#8217;ve recently started counting calories and I am disappointed at being unable to [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>In Customer Service the Little Things are Big</title>
		<link>http://amazingserviceguy.com/2724/in-customer-service-the-little-things-are-big/</link>
		<comments>http://amazingserviceguy.com/2724/in-customer-service-the-little-things-are-big/#comments</comments>
		<pubDate>Wed, 17 Feb 2010 13:28:31 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[People & Relationships]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Customer Perspective]]></category>
		<category><![CDATA[extra mile]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2724</guid>
		<description><![CDATA[Little things make all the difference in customer service. They can contribute to a positive and memorable experience. They can ruin an otherwise decent situation. An otherwise completely average encounter can turn into a source of endless referrals by adding a little thing or two. I&#8217;ve had a few recent examples: At my favorite sandwich [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Thank your customers when they make your job easier</title>
		<link>http://amazingserviceguy.com/2593/thank-your-customers/</link>
		<comments>http://amazingserviceguy.com/2593/thank-your-customers/#comments</comments>
		<pubDate>Tue, 02 Feb 2010 18:36:26 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[extra mile]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2593</guid>
		<description><![CDATA[Here&#8217;s a quick and easy way to have better experiences when you help your customers. This is especially useful in a complaint or service recovery situation. Thank your customers when they make your job easier. Recently I had a technical support issue with my website host company. Because we communicated via chat, I was able [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>Give your customer a cookie</title>
		<link>http://amazingserviceguy.com/2449/give-your-customer-a-cookie/</link>
		<comments>http://amazingserviceguy.com/2449/give-your-customer-a-cookie/#comments</comments>
		<pubDate>Thu, 07 Jan 2010 21:15:15 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Service Tips]]></category>
		<category><![CDATA[extra mile]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2449</guid>
		<description><![CDATA[Here is your Daily Dose of Amazing Service: Give your customer a cookie And here are some additional thoughts on this topic… At my favorite coffee shop, they do a lot of things right for their customers. A recent example is how they handled a service recovery situation. I had placed a lunch order and [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Your first contact sets the bar for customer expectations</title>
		<link>http://amazingserviceguy.com/2415/your-first-contact-sets-the-bar-for-customer-expectations/</link>
		<comments>http://amazingserviceguy.com/2415/your-first-contact-sets-the-bar-for-customer-expectations/#comments</comments>
		<pubDate>Mon, 28 Dec 2009 15:51:49 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[People & Relationships]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[extra mile]]></category>
		<category><![CDATA[wow]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2415</guid>
		<description><![CDATA[Here is your Daily Dose of Amazing Service: Your first contact sets the bar for customer expectations And here are some additional thoughts on this topic… Is it always a good idea to &#8220;wow&#8221; your customers the first time they do business with you? Maybe not. Your first contact sets the bar for all future [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Be unusually good every time</title>
		<link>http://amazingserviceguy.com/2353/extra-mile/</link>
		<comments>http://amazingserviceguy.com/2353/extra-mile/#comments</comments>
		<pubDate>Wed, 09 Dec 2009 17:55:58 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[People & Relationships]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[extra mile]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2353</guid>
		<description><![CDATA[Here is your Daily Dose of Amazing Service: Be unusually good every time And here are some additional thoughts on this topic… Recently I called our local auto service shop. Steve, the service representative, was busy on another call. He told me so and asked if I didn&#8217;t mind holding. I said I didn&#8217;t so [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Customer Service Quote for November 17, 2009</title>
		<link>http://amazingserviceguy.com/2284/customer-service-quote-for-november-17-2009/</link>
		<comments>http://amazingserviceguy.com/2284/customer-service-quote-for-november-17-2009/#comments</comments>
		<pubDate>Tue, 17 Nov 2009 09:27:39 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Quotes]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[caring]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[extra mile]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2284</guid>
		<description><![CDATA[&#8220;If you care at all, you&#8217;ll get some results. If you care enough, you&#8217;ll get incredible results.&#8221; -Jim Rohn Author of: Lessons on Life: How to Live a Successful Life Related Articles:Customer Service Quote for September 24, 2009Customer Service Quote for October 5, 2009Customer Service Quote for December 3, 2009Customer Service Quote for June 3, [...]]]></description>
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		<slash:comments>0</slash:comments>
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