<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>AmazingServiceGuy.com &#187; customer-experience</title>
	<atom:link href="http://amazingserviceguy.com/tag/experience/feed/" rel="self" type="application/rss+xml" />
	<link>http://amazingserviceguy.com</link>
	<description>Customer service training, books, courses and other resources</description>
	<lastBuildDate>Fri, 25 May 2012 18:22:30 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.2</generator>
		<item>
		<title>Recipe for a great customer experience</title>
		<link>http://amazingserviceguy.com/2642/recipe-for-a-great-customer-experience/</link>
		<comments>http://amazingserviceguy.com/2642/recipe-for-a-great-customer-experience/#comments</comments>
		<pubDate>Mon, 08 Feb 2010 15:47:33 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Customer Perspective]]></category>
		<category><![CDATA[customer-experience]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2642</guid>
		<description><![CDATA[Recently, at our weekly breakfast club meeting we were treated to one of the better dining experiences I have had in a long time. It didn&#8217;t happen because the food was spectacular. It wasn&#8217;t. It wasn&#8217;t because the restaurant team did everything right. They didn&#8217;t. And it&#8217;s not that our server was overly funny or [...]]]></description>
		<wfw:commentRss>http://amazingserviceguy.com/2642/recipe-for-a-great-customer-experience/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>5 easy ways to improve customer service</title>
		<link>http://amazingserviceguy.com/2238/improve-customer-service/</link>
		<comments>http://amazingserviceguy.com/2238/improve-customer-service/#comments</comments>
		<pubDate>Mon, 09 Nov 2009 17:01:57 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[coach]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer-experience]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[improve customer service]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2238</guid>
		<description><![CDATA[There are many ways any business can (and should) improve customer service. Here are a couple that stand out and can be done without spending a ton of money.]]></description>
		<wfw:commentRss>http://amazingserviceguy.com/2238/improve-customer-service/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Let your customer lead</title>
		<link>http://amazingserviceguy.com/2228/customer-lead/</link>
		<comments>http://amazingserviceguy.com/2228/customer-lead/#comments</comments>
		<pubDate>Fri, 06 Nov 2009 21:38:29 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer-experience]]></category>
		<category><![CDATA[restaurants]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2228</guid>
		<description><![CDATA[Here is your Daily Dose of Amazing Service: Let your customer lead And here are some additional thoughts on this topic… I can&#8217;t seem to sit down in a restaurant anymore without being offered something I have no interest in. Take sweet tea for example. Everywhere I go a server offers me sweet tea. Yet [...]]]></description>
		<wfw:commentRss>http://amazingserviceguy.com/2228/customer-lead/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>It&#8217;s not about the donuts</title>
		<link>http://amazingserviceguy.com/2194/its-not-about-the-donuts/</link>
		<comments>http://amazingserviceguy.com/2194/its-not-about-the-donuts/#comments</comments>
		<pubDate>Tue, 03 Nov 2009 19:48:49 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[customer-experience]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2194</guid>
		<description><![CDATA[One of the biggest mistakes business people make is thinking they know what their customers want, but not really knowing. This is easy to do. And it happens more often than we like to admit.

A few years ago, Krispy Kreme stormed the the Minneapolis-St. Paul area like a blizzard in February. Their little donut factories]]></description>
		<wfw:commentRss>http://amazingserviceguy.com/2194/its-not-about-the-donuts/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Be a customer coach</title>
		<link>http://amazingserviceguy.com/2190/customer-coach/</link>
		<comments>http://amazingserviceguy.com/2190/customer-coach/#comments</comments>
		<pubDate>Tue, 03 Nov 2009 15:42:27 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[coach]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer-experience]]></category>
		<category><![CDATA[improve customer service]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2190</guid>
		<description><![CDATA[In the world of customer service improvement, we talk about the need to ask questions and listen. Let the customer tell us what they want. And we should do this.  But helping customers get what they want takes more. We need to be their  coach.

Our customers can and should tell us where they want]]></description>
		<wfw:commentRss>http://amazingserviceguy.com/2190/customer-coach/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Make customer service fun</title>
		<link>http://amazingserviceguy.com/2161/make-customer-service-fun/</link>
		<comments>http://amazingserviceguy.com/2161/make-customer-service-fun/#comments</comments>
		<pubDate>Tue, 20 Oct 2009 15:36:37 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer-experience]]></category>
		<category><![CDATA[fun]]></category>
		<category><![CDATA[wow]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2161</guid>
		<description><![CDATA[Here is your Daily Dose of Amazing Service: Make customer service fun And here are some additional thoughts on this topic… I was reading a book by Stevie Ray and I came across a perfect example of how to have fun while serving a customer. And the example is from an organization that&#8217;s not exactly [...]]]></description>
		<wfw:commentRss>http://amazingserviceguy.com/2161/make-customer-service-fun/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>3 ways to improve your online customer feedback</title>
		<link>http://amazingserviceguy.com/2087/3-ways-to-improve-your-online-customer-feedback/</link>
		<comments>http://amazingserviceguy.com/2087/3-ways-to-improve-your-online-customer-feedback/#comments</comments>
		<pubDate>Fri, 02 Oct 2009 14:55:41 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer service standards]]></category>
		<category><![CDATA[customer-experience]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[online customer reviews]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2087</guid>
		<description><![CDATA["If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends."

-Jeff Bezos, Founder of Amazon.com

The days of ducking down and hoping nobody will notice when things go awry are over. These days, if customers get a bad]]></description>
		<wfw:commentRss>http://amazingserviceguy.com/2087/3-ways-to-improve-your-online-customer-feedback/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>T-Mobile continues to dominate in customer service</title>
		<link>http://amazingserviceguy.com/2075/t-mobile-continues-to-dominate-in-customer-service/</link>
		<comments>http://amazingserviceguy.com/2075/t-mobile-continues-to-dominate-in-customer-service/#comments</comments>
		<pubDate>Wed, 30 Sep 2009 15:07:50 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service News]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer-experience]]></category>
		<category><![CDATA[news]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[T-Mobile]]></category>
		<category><![CDATA[Zappos]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2075</guid>
		<description><![CDATA[Hot off the presses today is a brief note from our friends at dslreports.com. They tell us T-Mobile remains the customer service champion of the big wireless carriers.  On the other hand, AT&#38;T didn&#8217;t do so well. &#8220;Our in-store experience left us with one question out of three unanswered and we were shocked that one [...]]]></description>
		<wfw:commentRss>http://amazingserviceguy.com/2075/t-mobile-continues-to-dominate-in-customer-service/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>For better customer service forget scripts and steps</title>
		<link>http://amazingserviceguy.com/2054/for-better-customer-service-forget-scripts-and-steps/</link>
		<comments>http://amazingserviceguy.com/2054/for-better-customer-service-forget-scripts-and-steps/#comments</comments>
		<pubDate>Thu, 24 Sep 2009 17:40:16 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer-experience]]></category>
		<category><![CDATA[scripts]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2054</guid>
		<description><![CDATA[Here is your Daily Dose of Amazing Service: Forget scripts and steps And here are some additional thoughts on this topic… General George S. Patton liked to say: &#8220;Don’t tell people how to do things. Tell them what to do and let them surprise you with their results.&#8221; And he was right. In the world [...]]]></description>
		<wfw:commentRss>http://amazingserviceguy.com/2054/for-better-customer-service-forget-scripts-and-steps/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>For better customer service, remember Burger King</title>
		<link>http://amazingserviceguy.com/2046/for-better-customer-service-remember-burger-king/</link>
		<comments>http://amazingserviceguy.com/2046/for-better-customer-service-remember-burger-king/#comments</comments>
		<pubDate>Wed, 23 Sep 2009 21:17:01 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Burger King]]></category>
		<category><![CDATA[customer-experience]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2046</guid>
		<description><![CDATA[Here is your Daily Dose of Amazing Service: Serve your customers their way (not your way) And here are some additional thoughts on this topic… One of the fast food industry&#8217;s best known ad campaigns tells us we can (and should) &#8220;have it our way&#8221;.  Nutritional issues aside, BK got it right with this one. [...]]]></description>
		<wfw:commentRss>http://amazingserviceguy.com/2046/for-better-customer-service-remember-burger-king/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
	</channel>
</rss>

