Recently, at our weekly breakfast club meeting we were treated to one of the better dining experiences I have had in a long time. It didn’t happen because the food was spectacular. It wasn’t. It wasn’t because the restaurant team did everything right. They didn’t. And it’s not that our server was overly funny or [...]
Customer Experience
The best customer service happens when you deliver the right customer experience. Whether your customers call it excellent customer service, great customer service or amazing customer service, it’s all based on giving your customers the experience they want.

