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	<title>AmazingServiceGuy.com &#187; empathy</title>
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		<title>See things from your customer&#8217;s view</title>
		<link>http://amazingserviceguy.com/2295/customer-view/</link>
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		<pubDate>Wed, 18 Nov 2009 21:59:56 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Perspective]]></category>
		<category><![CDATA[Customer Service Tips]]></category>
		<category><![CDATA[empathy]]></category>
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		<description><![CDATA[Here is your Daily Dose of Amazing Service: See things from your customer&#8217;s view And here are some additional thoughts on this topic… Every Saturday a bunch of us have breakfast at a local restaurant. We always ask for separate checks. This makes it easier when we pay. And, unless we have our regular server, [...]]]></description>
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		<title>When do you dim your lights?</title>
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		<pubDate>Wed, 04 Nov 2009 13:14:49 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[empathy]]></category>

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		<description><![CDATA[You&#8217;re driving down a dark road at night. There are no street lights so you have your bright lights (high beams) on. Without them you wouldn&#8217;t be able to see clearly enough to drive safely. Another car approaches you from the opposite direction. They get closer and closer. Soon it&#8217;s as if they&#8217;re right in [...]]]></description>
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		<title>Do you really know what your customers want?</title>
		<link>http://amazingserviceguy.com/2154/what-do-your-customers-want-2/</link>
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		<pubDate>Tue, 20 Oct 2009 12:57:46 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Social Media & Customer Service]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[Talk to your customers]]></category>

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		<description><![CDATA[One of the biggest challenges any business organization faces is knowing what their customers want. It&#8217;s arguably the most important, most difficult and yet most ignored information in our organizations. It&#8217;s important because we cannot give our customers what they want (or how they want it) if we don&#8217;t know. And guessing doesn&#8217;t count. Yet [...]]]></description>
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