empathy

See things from your customer’s view

November 18, 2009

Here is your Daily Dose of Amazing Service: See things from your customer’s view And here are some additional thoughts on this topic… Every Saturday a bunch of us have breakfast at a local restaurant. We always ask for separate checks. This makes it easier when we pay. And, unless we have our regular server, [...]

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When do you dim your lights?

November 4, 2009

You’re driving down a dark road at night. There are no street lights so you have your bright lights (high beams) on. Without them you wouldn’t be able to see clearly enough to drive safely. Another car approaches you from the opposite direction. They get closer and closer. Soon it’s as if they’re right in [...]

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Do you really know what your customers want?

October 20, 2009

One of the biggest challenges any business organization faces is knowing what their customers want. It’s arguably the most important, most difficult and yet most ignored information in our organizations. It’s important because we cannot give our customers what they want (or how they want it) if we don’t know. And guessing doesn’t count. Yet [...]

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